Service Desk Analyst – Relocation to Budapest

Location: Budapest, Hungary (on-site)

Start Date: 26 January

Schedule: Monday–Friday, 07:00–19:00 (40h/week)

Workster is partnering with a global outsourcing/BPO organisation to recruit a Service Desk Analyst for their Budapest office. This role is ideal for someone with IT support experience who wants to develop a career in a modern international IT environment.

Relocation to Budapest is available — full onboarding support included.

Your Role

• Act as the first point of contact for users via phone, chat, email, and self-service portal

• Log, classify, and document incidents and service requests in ITSM systems

• Provide first-line technical support and resolve issues within agreed SLAs

• Coordinate with internal technical teams when required

• Take ownership of user issues and follow up until full resolution

• Maintain professional communication and customer service throughout

• Work both independently and collaboratively within the team

Your Qualifications

• Polish language fluency + English (minimum B2)

• Minimum 6 months experience in Service Desk, Application Support, or Technical Support (L1–L2)

• Experience with ITSM tools (ServiceNow, Remedy, etc.)

• SAP or other enterprise applications experience is a plus

• IT certifications (ITIL, MCSE) are beneficial

The Offer:

Salary range:700,000 HUF to 900,000 HUF (approx. 1,890 – 2,160 EUR)

Plus:

• Private medical insurance

• Access to 5,000+ free IT courses

• 4 weeks paid vacation per year

• Dynamic environment, wellbeing activities, and team events

This is a great opportunity to develop your IT career abroad and join a forward-thinking international team in the heart of Budapest.

Recruitment Process:

1. Phone interview with a Workster recruiter

2. Online language test

3. HR interview with the company

4. Final interview with the Hiring Manager

APPLY

Send your CV to: paula.skalecka@workster.jobs

Start your IT career while enjoying life in one of Europe’s most beautiful capitals! 🇭🇺✨