Process Expert with French and Spanish - Quality Assurance

Why you'll love working at Xceedance:

• The people - we're a diverse group of fun-loving people with a range of talents, yet we are all focused on one goal - delivering the best possible service to our clients.
• Our position in the insurance industry - Xceedance supports insurers, reinsurers and brokers worldwide. We make it possible for our clients to drive operations, implement technology and improve their performance. And what's best about this is that we are at the cutting-edge of the industry, playing a leading role in helping our clients' develop.
• Your development - we don't just talk about your development, we have a rigorous set of policies in place to drive your development month after month. Regular training, mentoring, networking. Plus your own development budget.

Role description:

Are you data savvy? Do you have a desire to seek out the righteous? Do you have an adaptable and curious mind? Are you a radar for opportunities for growth (beyond your own garden)? In order to ensure we are delivering outstanding quality services to our clients, we have established a Quality Assurance function within our Krakow Center. We are looking for an experienced Quality Assurance Process Expert to join our QA Team, who will gather and evaluate data from our Postbound Team to ensure it meets the company’s quality standards. This role is driven and visible by our clients, so you can definitely expect to have exposure to and to connect with leading industry experts, as well as our experienced colleagues in other locations worldwide.

Key Responsibilities:

• Act as the first point of contact for the client.
• Coordinate and distribute tasks within the team.
• Support team members with complex cases.
• Monitor processes and ensure timely, accurate execution.
• Build strong relationships with clients.
• Review documents and financial data for accuracy.
• Perform quality checks and identify improvement areas.
• Prepare reports, root cause analyses, and dashboards.
• Audit tasks and ensure proper documentation.
• Collaborate with clients on process updates.
• Drive continuous improvement.

Requirements:

• Analytical, problem-solving, root cause analysis and decision-making skills
• Quick and keen learning with strong MS Excel skills 
• Attention to details is critical
• Very good knowledge of English
• Good knowledge of French and Spanish (at least B1)
• Creativity and ability to question status quo
• Interest in working in a dynamic international environment.
• A positive attitude and sense of humor are a must!

What you can expect from us:

• Unique professional and personal development at one of the pioneer companies in professional insurance support.
• Ongoing professional training – to onboard you for a good start and your further professional development.
• Your own growth training budget - use internal and external development opportunities and take advantage of your own budget.
• LUXMED medical cover for you with full dental care, oncological preventive program and additional mental health support with helpline & individual sessions with a therapist.
• Flexible work hours (we start between 7:00 and 10:30 am).
• 8-hour work time with a lunch break already included - spend the rest of the day doing what is important to you as intended in the #2h4Family program.
• Private life insurance - 80% of the premium is covered by an employer.
• Employee referral program - we appreciate you recommending your friends to join us.
• Additional days off - to celebrate your birthday, moreover, if you want to do a volunteer, feel free to do so with some extra days off.
• Integration events - monthly delicious breakfasts, movie nights, board game nights, outdoor events.
• Lively and modern office in the City Centre with parking space for employees.
• A supportive and friendly atmosphere created by passionate people.