German Speaking Junior Customer Support Specialist

XTB is a global company from the financial industry, focusing on online trading of financial instruments. We are the largest FinTech in Poland and a leader in Central and Eastern Europe, and the range of our operations covers several countries, including Asia and South America. 

At XTB, we focus on the development of our employees, giving them opportunities to gain knowledge and skills in various fields, as well as offering a number of training and development programs. If you are looking for challenges and want to gain valuable experience in an international business environment, XTB is the right place for you.

We are a certified Great Place to Work company.

Responsibilities

• Providing excellent customer service and support for our German speaking clients

• Building and maintaining positive relationships with customers

• Resolving client issues in a timely manner to ensure high levels of satisfaction

• Handling and explaining customer complaints, both in writing and over the phone

• Monitoring developments on financial markets

• Working with the CRM system to verify and update client data

• Cooperating with external XTB branches and internal departments

Requirements

• German language at a native or C1 proficiency level

• Very good command of English (spoken and written)

• Responsibility, ability to multitask, prioritize, and complete tasks efficiently

• Strong communication, interpersonal, and negotiation skills

• Good knowledge of MS Office

• Positive and proactive attitude

Nice to have

• Previous experience in a customer service role

• Knowledge of financial markets and XTB’s core business

What we offer

• Stable employment based on an employment contract

• A chance to grow within the FinTech industry in an international environment, while having a real impact on the company and the evolution of its products

• Training under the supervision of experienced financial market professionals

• A clear development path supported by regular feedback and transparent career progression

• Hybrid work model

• Regular team-building and integration events

• Equipment tailored to your needs

• Wide range of benefits like private medical care, myBenefit platform, sport card, language learning platform, meal co-financing at the office and more