Customer Support with Croatian/Serbian

If you are a native/Fluent Croatian and/or Serbian speaker with strong organizational skills, this opportunity is for you!​ Work with international clients and support tax refund processes within a multinational customer service team as a:  

Customer Account Representative (CRO)

​

🚛💼​Company: A leading European tax refund service provider specializing in VAT & Excise Duty refunds for the International Road Transport Industry.

🎯Your role: You will manage a portfolio of Croatian-speaking customers, ensure smooth tax refund processes - excise duty, and provide expert advice.

📍Location: Warsaw (1 month on-site, then hybrid model)    ​

Customer Account Representative (CRO)​

What will you be doing?

💼 Customer Account Management:

✔️ Prospecting and onboarding new customers.

✔️ Maintaining customer data and verifying documents within the internal system.​ 

✔️ Building and sustaining strong relationships through email, telephone, and other channels.

✔️ Offering professional expertise on VAT/Excise Duty refunds.

📑 Tax Refund Operations:

✔️ Verifying and processing customer documents for VAT/Excise Duty refunds.

✔️ Calculating refund amounts and submitting claims.

✔️ Handling appeals, audits, and supporting authorities on behalf of customers.

✔️ Managing invoicing, refund transfers, and payment follow-ups.

📢 Regulatory & Process Improvement:

✔️ Staying up to date with VAT/Excise Duty regulations and legal changes.

✔️ Collaborating with tax and customs authorities when necessary.

✔️ Testing software changes and participating in process optimization projects.​​

What will help you succeed?

✅ Initial experience within customer service area, or in similar position. 

✅ Strong numerical, analytical, and organizational skills.

✅ Ability to work efficiently under strict deadlines and process high volumes of data.

✅ Proficiency in IT tools, especially MS Office.

✅ Strong communication skills and a commercial mindset.

✅ Native Croatian and/or Serbian speaker with professional competency in English. (Polish is a plus).

Why is it worth it?

💎 Additional perks: private medical care - Enemed, Multisport card (partially financed by the company), life insurance - Generali, budget for home-office: computer equipment, phone, etc., supplement for vacation "Wczasy pod gruszą", annual bonus. 

💎 ​Hybrid model with 3 days on-site and 2 days home-office. ​💎

Collaborate with a global team and practice foreign languages daily.​

🚀 Your next career step starts here! 

hrcontact.co 

CAZ: 11828