Customer Support Specialist

Make a difference in the world of crypto. As a Customer Support Specialist at our leading cryptocurrency exchange, you'll be the first point of contact for our valued users. Your expertise and empathy will be crucial in resolving issues and ensuring a seamless user experience.

Your Responsibilities:

• Provide online support for our users via email and chat on a daily basis;
• Handle phone interactions with clients on behalf of other departments;
• Conduct video-calls with customers if needed;
• Identify opportunities for enhancing team efficiency and process optimization;
• Contributing to Support's Internal Knowledge Base;
• Occasional help with Social Media management;
• Analyze the needs of users to provide tailored assistance;
• Create and maintain a positive image of the company;
• Collaborate on internal projects.

Our Requirements:

• Availability for shift work during both weekdays and weekends.
• At least one year of experience as a Support Agent, with demonstrated track record of meeting KPIs & implementing process improvements;
• Basic troubleshooting skills;
• Ability to deliver top-notch Customer Support that goes beyond the issue resolution;
• Excellent communication skills;
• Good manners and a professional demeanor;
• Fluency in Polish and English (minimum C1 level);
• German language will be a plus;
• Experience or Interest in the cryptocurrencies industry is welcome.

What We Offer:

• Remote work;
• Possibility to work remotely from corporate apartments located across Europe;
• Opportunities for career development within the company;
• Comprehensive training programs (including stock exchange operations, customer service, and additional skills);
• Private healthcare - LuxMed;
• Multisport card;
• Exciting team-building company trips abroad;
• English lessons during working hours;
• Training budget.