Dispute Analyst

Your Role

• Review new & open claims from customers (deductions or disputes)  
• Collect documentation from customers   
• Research disputes, build dispute cases (e.g. price tracker) and update reason codes  
• Validate appropriate data from systems and ensure appropriate course of action  
• Ensure accurate and appropriate responses to disputes  
• Escalate claims for which feedback was not provided at the right moment  
• Continuous development during training on the job and participation in trainings  
• Communication and co-operation with other Aptiv’s departments for Dispute Resolution  
• Propose opportunities for continuous process improvement  
• Participation in organized conference calls  
• Provide information for internal & external audit  
• Ensure Key metrics requirements are fulfilled, and service is delivered to end users Functions  
• Fulfilling other tasks/instructions delegated by supervisor  
• Ensure relevant OTC Transactions are recorded in accordance with relevant SOPs and policies  
• Plan, organize and execute effective control of assigned account portfolio  
• Maintains Point of Contact (POC) with key customer contacts and internal customer contacts (e.g. Sales).   
• Ensure compliance and governance procedures are followed   
• Ensure the data is properly categorized based on confidentiality.  
• Assist in maintenance and preparation of Standard Operation Procedures (SOP’s)  
• Provide support for process improvement initiatives, recommend process change to improve efficiency including automation initiatives.  
• Build effective Business partnering skills.  
• Coordinating between the Business teams and other third party teams  

Your Background

• 2-3 years’ experience in OTC processes  
• Effective customer relationship and business partnering skills 
• Good organization skills  
• Detail oriented and results driven 
• Ability to analyze information, think through difficult problems and make crucial decisions based on limited information  
• Good communication skills both orally and in writing, very good command of English language  
• Strong Microsoft Office product skills – Excel, Word, Powerpoint, Sharepoint  
• Ability to keep information strictly confidential  
• Good knowledge of SAP  
• Analytical and communication skills  
• 
  

Aptiv Rewards & Advantages

• Get a list of benefits such as private health care, child fund, life insurance, Employee Pension Plan (+ 3,5% on each gross salary), trainings, sports activities Multisport card and hybrid type of work. 

Some see differences. We see perspectives that make us stronger.  

Diversity and Inclusion are sources of innovation and creativity, both of which are essential to Aptiv’s success. Everyday our diverse team comes together, drives innovation, pursues solutions, and meets challenges using their unique abilities, perspectives and talents, changing what tomorrow brings. When you join our team, you’ll get encouraged to think boldly, express your viewpoint and innovate as a matter of habit. 

Some See Technology. We See a Way to Make Connections. 

At Aptiv, we don’t just see the world differently; we work to change reality. That means developing technology that rewrites the rules of what’s possible in the pursuit of making transportation safer, greener and more connected. Today there are more than 180,000 of us globally, located in 46 countries, and united by one mission. Join the movement and together, let’s change tomorrow. 

‘We are one of the largest vehicle technology suppliers and our customers include the 25 largest automotive original equipment manufacturers (“OEMs”) in the world. We operate 127 major manufacturing facilities and 12 major technical centers utilizing a regional service model that enables us to efficiently and effectively serve our global customers from best cost countries. We have a presence in 46 countries and have approximately 18,900 scientists, engineers and technicians focused on developing market relevant product solutions for our customers’