Customer Success Expert

Customer Success Expert

Become a key player in shaping long-term relationships with enterprise clients by joining our team as a Customer Success Expert. In this role, you’ll focus on empowering customers to maximize the value of our IoT solutions, ensuring their satisfaction and success post-implementation. This role offers a dynamic career path in customer success and account management.

Key responsibilities

• Manage and nurture client relationships to ensure their ongoing satisfaction and success.
• Facilitate client onboarding, oversee implementation processes, and provide guidance on optimizing IoT solutions for their specific business needs.
• Act as the primary point of contact for client support, addressing issues and coordinating solutions with internal teams.
• Conduct workshops, training sessions, and presentations to help clients fully leverage IoT functionalities.
• Gather and analyze client feedback, collaborating with product and engineering teams to drive enhancements and new features.
• Monitor and report on client performance metrics, ensuring alignment with business goals and fostering long-term partnerships.
• Proactively identify upselling opportunities by demonstrating the value of our solutions.

Requirements

• Several years of experience in customer-facing roles, preferably in IT or IoT industries.
• Strong understanding of business processes and the ability to translate technical solutions into business benefits.
• Excellent communication and interpersonal skills in both Polish and English.
• Proven ability to manage multiple accounts and prioritize tasks effectively.
• A proactive, client-focused approach to problem-solving and relationship building.

Bonus points for

• Experience in IT consulting, customer success, or post-sales account management.
• Knowledge of IoT solutions and their applications in various industries.
• Familiarity with tools like Jira, CRM platforms, and analytics software.

What we offer

• A chance to work closely with enterprise clients and cutting-edge IoT technologies.
• Clear career paths in customer success and account management.
• A collaborative and dynamic work environment with a focus on innovation and client satisfaction.
• High degree of autonomy in client interactions and direct influence on our products and the IoT landscape.
• Flexible working hours and a relaxed work atmosphere (no dress code, no open space).
• Professional development opportunities, including training and conferences.
• Comprehensive benefits, including medical care, a Multisport card, and access to an onsite gym and chillout space.
• Comfortable office amenities, including a kitchen stocked with snacks and treats (including Good Lood ice cream!), car parking area, and bike room.