Customer Success Specialist
AVSystem
At AVSystem, we develop a leading IoT device management platform trusted by top enterprise companies, innovative device management solutions for the telecommunications industry, and guest WiFi services available at well-known airports and galleries. With nearly 200 specialists on board, we deliver cutting-edge technology and lead the way in standardizing LwM2M and other protocols.
Wymagane umiejętności
customer service
Communication Skills
Network protocols
English
Mile widziane
język francuski
język hiszpański
jezyk włoski
Opis stanowiska
Customer Success Specialist
Join our dynamic Customer Success team to drive client satisfaction and ensure successful Cloud ACS implementations. As a Customer Success Specialist, you’ll help clients unlock the full potential of our cutting-edge solutions, optimize their workflows, and maximize return on investment. You will be a key player in facilitating smooth onboarding, providing technical support, and influencing product innovation through client feedback.
What you'll do:
- Facilitate and optimize client onboarding and tailor Cloud ACS implementations to meet specific customer needs.
- Provide ongoing technical support, troubleshooting, and guidance through various channels (email, phone, online meetings).
- Conduct training sessions and workshops to empower clients in leveraging Cloud ACS features and driving adoption.
- Collaborate closely with the Product Team by gathering and documenting customer feedback to influence new features and enhancements.
- Manage Proof of Concepts (PoCs) in partnership with the Presales team to showcase Cloud ACS capabilities.
What you bring:
- Several years of experience in customer-facing roles with an understanding of customer success processes.
- Strong communication skills, including written, verbal, and presentation abilities.
- Fluent English (verbal and written); additional languages like Spanish, French, or Italian are a plus.
- Basic knowledge of network protocols and tools.
- Proactive, results-driven, and adaptable mindset with a focus on building strong client relationships.
- Bachelor’s or Master’s degree in a relevant scientific or technical field.
Why join us?
- Work in a collaborative, supportive environment with a talented team.
- Make a tangible impact by influencing product development and helping clients succeed with innovative solutions.
- Flexible working hours
- Kitchen full of snacks and treats (including Good Lood ice cream)
- Multisport card
- Medical care
- Car parking area and bike room
- A relaxed work atmosphere – no dress code, no open space!
Netto miesięcznie - B2B
Brutto miesięcznie - UoP
Rekomendowane oferty
