Want to join one of the fastest growing marketplaces in the world? You’re in the right place. Headquartered in Poland, Booksy connects over 100K beauty pros to 28+M customers around the globe. Our mission is simple. We want to connect beauty pros to the tools that they need to manage and grow their businesses, while simplifying the booking process for customers. This results in over 150 million appointments powered by Booksy every single year.

We're seeking an Intern to join our OPS Automation team, assisting in the administration and enhancement of external customer contact tools. In this role, you'll play a vital part in daily operations, including reaching out to local markets, resolving technical issues, and managing access privileges. Additionally, you'll collaborate with external tool providers, supporting the implementation of new solutions and overseeing smaller projects alongside local operations teams.

Your responsibilities

• Assistance in handling operational enquiries from local markets (Poland, US, Western Europe, Brazil)
• Resolving technical issues reported by local markets and cooperation with external companies providing tools in order to solve them.
• Providing support of projects within the global operations area.
• Management of access to systems and tools (Contact Center, Device Management), including granting and revoking access as part of daily operations and onboarding/offboarding processes..
• Contribution to the development of customer contact tools, such as telephone and chat systems.
• Assistance in implementing new solutions, enhancements, and global processes.
• Aid in the maintenance of customer contact tools, including telephony and chatbot development, and coordinate activities across local markets.

Our requirements

• Strong sense of responsibility and a proactive approach.
• High energy, drive, and exceptional communication skills.
• Analytical mindset with the ability to interpret data and reason effectively.
• Attention to detail and accuracy in work.
• Proficiency in written and verbal English.
• Familiarity with Google Workspace (Sheets, Slides, Docs) preferred.
• Knowledge of Salesforce is advantageous.
• Experience in systems/tools administration would be beneficial.

What we offer

• Type of contract tailored to your needs and flexible working hours.
• Opportunity to work remotely or in one of our dog-friendly offices (Warsaw, Bielsko-Biała).
• Work in a welcoming team which is always ready to help (🥳check and learn more about us!).
• Opportunity to develop in an international environment - we have teams in 6 countries, including USA, Brazil and UK
• Benefits: private medical care, multisport card co-financing, PetHelp, insurance plan, free online English classes, a cafeteria platform and much, much more :)

Sounds interesting? Apply by completing the recruitment form :) We're waiting for you!

~ Booksy Team