UX Researcher

Booksy is a Polish startup founded in 2015, offering an online platform for booking appointments and a business management system for the hair & beauty industry. We are one of the fastest growing Polish companies and an international leader in our field . We operate globally and have ambitious goals!

Booksy offers a dynamic work environment and great career opportunities for people with a variety of skill sets - from IT professionals to marketers, salespeople and customer service specialists.

Regardless of the position you hold at Booksy, you make a real impact every day on the product we offer our clients!

Due to our dynamic growth and global expansion, we are looking for an experienced UX Researcher with a commercial mindset, who can create a deep understanding of our users’ needs, behaviors and perspectives, as well as business metrics.

In this role, you will play a vital part in understanding user interactions with our app interface and their response to Booksy features. Your responsibilities will include identifying potential issues and opportunities for improvement.

You will have the opportunity to work in an agile environment, collaborating with cross-functional scrum teams.

Your responsibilities:

• Understanding users: Your main task as a UX Researcher will be to explore the needs, behaviors and perspectives of our users. This will help the design team create user-centric solutions.
• Research: You’ll conduct interviews, observations and surveys to get additional user feedback.
• Usability testing: You’ll perform tests to assess how users interact with interfaces and features, identifying areas for improvement.
• Understanding data: You’ll analyze the collected research data and draw insights to support design decisions.
• Reporting results: You’ll prepare reports and presentations to effectively communicate research findings and recommendations to the product team and stakeholders.
• Collaboration: You’ll work closely with designers, developers, and other design team members to ensure the project aligns with business objectives and user requirements.
• Tracking trends and best practices: You’ll have a chance to follow the latest trends in the UX field and adapt your skills and knowledge to incorporate new trends and technologies. You’ll also advocate for UX research within the organization and educate others on the advantages of user-centered design.

Our requirements:

• Experience: 2-5 years of practical experience in the field of UX research, demonstrating a high level of expertise in conducting research activities.
• Research skills: A minimum of 2 years of experience as a researcher working with a complex product offered on several platforms and in various countries
• Method optimization: Proficiency in a range of research methods and the ability to select and apply them appropriately based on the research goals and context.
• Collaboration: Ability to collaborate and communicate effectively within the team, as well as with internal stakeholders i.e. product managers, engineers, UX designers, data engineers and other UX researchers.
• Proven impact on change: A track record of research findings leading to tangible changes or improvements in product design or development, demonstrating the practical value of your research.
• Communication skills: Strong communication skills, particularly the ability to convey complex research findings and insights clearly and concisely. This is important for sharing discoveries with the team and stakeholders.
• Empathy: The ability to empathize and understand users' needs and perspectives.
• Tools and software: Familiarity with tools and software like: Uxtweak, Qualaroo, Smartlook, Figma, Google Forms, Miro,Tableau.
• Language skills: Proficiency in spoken and written English.

Nice to have:

• Educational background: A degree in Psychology or design-related disciplines.
• Mobile app experience: At least 1 year experience as a UX Researcher in the mobile application environment.

What we offer:

• Type of contract tailored to your needs and flexible working hours.
• Opportunity to work remotely or in one of our dog-friendly offices (Warsaw, Bielsko-Biała).
• Work in a welcoming team which is always ready to help (🥳check and learn more about us!).
• Opportunity to develop in an international environment - we have teams in 6 countries, including USA, Brazil and UK
• Benefits: private medical care, multisport card co-financing, PetHelp, insurance plan, free online English classes, a cafeteria platform and much, much more :)

Sounds interesting? Apply by completing the recruitment form :) We're waiting for you!

~ Booksy Team