Junior Customer Care Specialist

BRAND24 is a Software-as-a-Service company with 3800+ clients from 154 countries. The company’s HQ is based in Wrocław, with satellite offices in Warsaw and Kraków. BRAND24 fuels brands across the world with unbiased, reliable data about what people say, watch, and listen to on the internet. To discover what’s true, we measure across all channels and platforms; our tool will let you know anytime a company gets mentioned on social media, news, blogs, videos, message boards, podcasts, and reviews. ⁠

🎯Things you’ll do:

• Provide ongoing assistance to Brand24 customers (mainly working with international clients from 2 PM to 10 PM)
• Handle customer inquiries (chat and email) 
• Build long-term relationships with our customers
• Optimize existing and create new monitoring projects in Brand24
• Support the Customer Care team in daily tasks

💡Things you’ll need:

• Experience in a similar position is not necessary – we are looking for individuals who want to learn and grow
• Online and offline communication skills
• Knowledge of social media and the online environment
• Fluent in English (C1); knowledge of Spanish will be an additional advantage
• Diligence and initiative
• Familiarity with online communication tools

🧨Things you’ll get:

• Becoming a crucial part of a world-renowned company
• Opportunity to work from our office or office/home mix
• Professional development opportunities among top experts in the Internet industry
• Opportunity to implement your ideas and solutions
• A good work atmosphere
• Rapid career development opportunities (due to the dynamic growth of the company)

📧 Pssttt... we'd love to read a dedicated cover letter 🙂