Customer Service Agent with Italian

Unique People Employment Agency with the number 27584 provides a comprehensive range of recruitment services for all companies of the CCIG Group.

We are the most experienced provider of call and contact center services in Poland. For many years we have been running projects in several languages. Our team is created by people who want and are able to be themselves. Due to the extension of our customer service area to new markets, we are looking for a fluent Italian speakers who would like to join ’Airline’ project.

Join us! We are waiting for you!

Customer Service Agent with Italian (Warsaw)

Workplace: Warszawa

YOUR TASKS:

• answering phone calls from customers,
• supporting customers via e-mails,
• giving information about flight schedule,
• informing passengers about flight changes,
• providing support to the passengers of special needs,
• answering the customers' inquiries.

REQUIREMENTS:

• fluent knowledge of Italian (min. B2 levels),
• knowledge of English language at B2 level - necessary to join implementation,
• availability: 100h monthly (working hours are 09:00-18:00 from Monday to Friday),
• ability to work under time pressure,
• maintaining good relations with clients,
• communication skills, openness, accuracy.

WE OFFER:

• attractive salary + additional bonus system,
• benefits: medical insurance, multisport card, private life insurance,
• full implementation package,
• the opportunity to develop and improve your competences,
• great atmosphere - the opportunity to work with friends!