Customer Service Advisor with German

Join Us – Brew Your Career at Concentrix! ☕✨

Coffee culture connects people around the world – it’s a moment to relax, a time for conversation, and… inspiration! What if your career in customer service could be like your morning cup of espresso – full of energy and satisfaction from helping others? 🌍💬

At Concentrix, we believe that just like coffee blends flavors, we combine our passion for customer service with a desire for growth! If you love helping people, solving problems, and building relationships, join our team as a Customer Service Advisor! 🧑‍💻🤝

Your Daily Grind:

• Start every day with a delicious cup of coffee, and help our customers by answering queries through phone, chat, or web forms ☕💻.
• Each case is handled like a special coffee recipe – resolving warranty issues, coordinating repairs, and providing technical support 🌟.
• Your troubleshooting skills will be like the secret ingredient to a perfect cup, ensuring customer satisfaction with every interaction 🤗.
• From order handling to returns, you’ll make sure customers enjoy every part of their experience – just like savoring a great cup of coffee ☕💖

What We Expect:

• Fluent German (C1/C2) and conversational English (B2) – just like coffee connects people around the world, your language skills will connect us with customers globally 🌐.
• Experience in customer service – a barista of customer support with knowledge of consumer products? Amazing! 👍
• Comfortable working with multiple platforms and systems – like a barista equipped with the best coffee tools ☕.
• Empathy – just like every sip of coffee sets the right mood, your approach to customers will be key in building strong relationships 🤝💙.

Nice to Have:

• Experience in a Contact Center, resolving complaints – like every customer deserves their perfect cup, every issue deserves the best solution! 💡
• Interest in new technologies – if you brew coffee with AI, we’re on the same page! 🚀

What We Offer:

• Work at Global Office Park, in the heart of Katowice – who wouldn’t want to work in a city as energetic and inspiring as their morning cup of coffee? ☕🌆
• Benefits package: private medical care (LuxMed), MyBenefit, life insurance, language training – with good coffee at every step! 💼🍀
• An attractive referral bonus – because like coffee, the best moments are shared with great company! ☕👯‍♀️
• A relaxed, international team where every day feels like a cup of great coffee – full of positive energy! 🌍💬

Additional Perks:

• Sports, medical care, and training – everything you need to live life to the fullest, like a well-brewed cup of coffee! 🏃‍♂️🍎
• Video games – because your coffee break can also be a little fun! 🎮🍫
• Fruit days, coffee, tea – because every day starts with your favorite cup! 🍊🍹