Customer Support Advisor with German

Your responsibilities

• Be the voice of SumUp – the direct link to the customers.
• Take care of German speaking customers by phone, email, chat and social media channels.
• Support SumUp’s merchants for all questions and inquiries about our product and service.
• Work actively on the optimization of all processes related to our customers, to constantly increase the happiness of our merchants.

Our requirements

• Excellent language skills in German (C1) and feeling comfortable speaking and writing in English.
• You love to communicate, while being easy-going and patient with our customers
• You’re curious and persistent when solving issues.
• You’re organized and cool-headed, and you thrive in a fast-paced environment.
• You’re confident using smartphones, tablets and computers

What we offer

• Umowa o pracę (full time)
• Private medical care
• Language courses
• Group insurance program, sports and leisure program
• Multinational atmosphere