Obecnie przeprowadzamy rekrutację dla globalnej firmy świadczącej usługi consultingowe oraz outsourcingowe. Firma współpracuje z najbardziej rozpoznawalnymi markami i klientami z przeróżnych branż.
Szukamy osoby biegłej w j. niemieckim z doświadczenie w obszarze wsparcia technicznego.
Aplikując możesz liczyć na stabilne zatrudnienie, liczne możliwości rozwoju oraz szansę na zdobycie nowych umiejętności i doświadczeń.
Lokalizacja: KRAKÓW
RESPONSIBILITIES:
- Deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail.
- Update incidents in a timely and effective manner;
- Provide updates to customers;
- Escalate an incident or troubleshoot tickets according to the company escalation processes;
- Respond to customer enquiries in a timely and efficient manner;
REQUIREMENTS:
- Knowledge of English and German at C1 level;
- Min. 1 year of work experience in Service Desk/ Tech support process;
- Basic networking knowledge;
- Familiarity with Microsoft Office.
MILE WIDZIANE:
- Experience in providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.;
- Intermediate knowledge of T/S OS (Windows XP-10), Browsers;
- Intermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows);
- Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions;
- Intermediate knowledge of Network collaborations & VPN T/S.
OFERTA:
- Contract of employment
- Lots of development opportunities within the company
- Flexible working hours
- Working for prestigious Client
- Internal training program
- Great atmosphere
- Opportunity to take part in international projects and gain experience with various businesses
- Set of social benefits to choose from