Senior End User Engineer

Senior End User Engineer

Herbalife Nutrition GBSC Krakow

In this role, you will:

• Create and maintain standard end-user configurations and assist with the creation of automated software packages to ensure the enterprise PC desktop systems and mobility devices can be supported and patched,
• Perform administration of software distribution, application, and security patch management, endpoint security, remote support and other enterprise PC desktop/mobility devices management, monitoring and troubleshooting utilities,
• Assist with documenting and maintaining standard configurations that support organizational security policies,
• Create technical documentation as required,
• Maintains current knowledge of solutions available to perform software distribution, inventory, monitoring, updates, and ongoing maintenance for the organization's client system environment,
• Troubleshoot and resolve client hardware and software-related issues in coordination with other members of the GTS groups and users,
• Develop reports that provide insight and analysis of software license usage, software and hardware compliance, operating systems, and hosted application software distribution,
• Prepare, test and release software applications and security updates to production,
• Support End User Services Technician in troubleshooting and issue resolution,
• Perform additional duties as assigned,
• Analyze problems and recommend hardware and software solutions as needed to address an issue or to support projects and Teradata initiatives. Seeks appropriate authority and approval for purchases,
• Maintain the control and process environment for the organization's gold standard operating system image library ensuring client configuration integrity, controlled access, and incremental versioning,
• Support the client system testing environment for evaluating hardware, operating systems, hosted applications, service packs and patches, security configurations, and image deployment. Schedules and reports on the execution of the testing and validation effort as part of a formal release management process,
• Build the service reference architecture mappings of the legacy, standard, and future state of the end user PC desktop and mobility portfolio.

Our Requirements:

• End User Engineering Experience,
• Windows-based environments (e.g., Active Directory),
• Microsoft Azure, Mobile Device Management tools (MDM),
• Knowledge of Intune is a must,
• Knowledge of smart devices (mobile smartphones, tablets, IoT)
• IT knowledge foundation (e.g., infrastructure, networking),
• Basic understanding of ITIL / Service Management Principles,
• As an asset: certifications related to managing end-user technologies (e.g., MD-101: Managing Modern Desktops).

We offer:

• Luxmed VIP package sponsored by the company,
• Mybenefit System (Kafeteria or Multisport Card),
• Life and Health Insurance,
• Extra hours off - wellness hours 15h per year,
• Hybrid work - 3 days in the office / 2 days from home,
• Annual bonus + Easter, Christmas & Vacation bonuses,
• Personal development opportunities and access to online training environments like free access to the LinkedIn Learning platform,
• Unlimited access to company products in the kitchen,
• Free parking slots - first come first served via company application,
• Family and entertainment events like Santa Clause and Children's Day,
• Possibility to shape our company thru CI activities & programs.

Who we are:

Herbalife is a global nutrition company that has helped people pursue a healthy, active life since 1980. Our nutrition, weight management and personal care products are available exclusively to and through dedicated independent Members in more than 90 countries.

Our company offers a culture focused on people, their needs, relationships, and career to help expand talents and a chance to change lives: https://iamherbalifenutrition.com/.

For 40 years, we've known that good nutrition leads to a better life. If you're ready to help us on our mission for nutrition, we want to hear from you today.