Customer Master Data Expert

About Us

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Together, we keep everyday life moving to build a better tomorrow

We are looking for an experienced and self-motivated Customer Master Data Expert to join our team!

Purpose of the position

The Customer Master Data Expert will take over the ownership of the model for the customer master data related to all our business processes. The person will be the link towards source/ master data on the one hand and altering and process related data on the other hand. For all process- related data streams, the person will play the key role in the process and the data structure design. The person will ensure the integrity of the service process related data entry points compared to our ERP/ CRM master data.To combine the two sides of the business- sales and service generated data- is key to success for the ambition of the aim towards 100% visibility of our real customer base. This is the basis for our journey during the digital transformation.

Main tasks and responsibilities

• Contributing to and maintaining customer master data management models, policies, processes and related data flows, including relevant KPI monitoring

• Governing the global customer master data processes execution throughout the locations (CSCs- Customer Support Centers) and departments

• Coordinate developments on customer master data stories and projects following the global service offerings roadmap and business strategy

• Providing input to customer activation plan concept

• Support, design and implementation to integrate financial information, GDPR, marketing and communication consent to customer data model

What you’ll need to succeed

Education:

• Master or Bachelor degree in business administration/mechanical engineering/industrial management/computer science/information technology or equivalent work experience

Experience:

• Experience in Master Data Management and respective data quality requirements

• Systems and processes development experience

• At least 3 years of experience in producing industry (non-consumer products)

Competencies:

• Overall IT literacy including good understanding of production-based ERP system

• Ability to bring together different stakeholders and funnel local’ business requirements in global solution framework

• Holistic view on systems including ability to work with details

Desired behavior:

• Getting things done

• Proactiveness and problem solving behavior

• Passionate about continuous improvement process

• A good communicator with the capability to work both in teams and independently

• A strong interest in engineering and technology development

• Finds our company values: caring, reliable and pioneering appealing and he/she can relate to these and how they will affect the responsibilities and accountabilities of the position

• High sense of urgency

What we offer

• Working with specialists in an international environment;
• Annual training budget and development program;
• Comfortable workplace and friendly atmosphere;
• Medicover Healthcare package;
• Multisport for you and your family;
• UNIQA Insurance for life;
• Hybrid working system;
• Co-financing parking;
• Office 5 minutes from SKM train station.

Interested to join?

Please submit your CV