Customer Service Representative with German

Customer Support Representative with German

Poznań, Poland

Your responsibilities:

• Manage and resolve issues through a ticketing system (technical troubleshooting) - no previous background needed, full training provided.

• Cooperate closely with our B2B clients, building long-term relationships, while also supporting end users.

• Ongoing responses for incoming calls daily in English and German (on average 10 per day).

• Assist customers with data management and analysis tools.

• Work in a dynamic and international team setting, engaging with customers to enhance their experience with our digital technologies.

• Participate in ongoing training and development initiatives to stay updated on the latest advancements and improve technical support capabilities.

Our requirements:

• Bi-lingual in German and English, proficient in both verbal and written communication.

• Ability to work an eight-hour shift (hours 8:00 am to 4:00 pm or 8:30 am to 4:30 pm).

• Strong communication skills to navigate and diagnose problems effectively through structured conversations.

• Ability to work on multiple tasks/projects simultaneously.

• Ability to work in a fast-paced environment.

• Willingness to learn.

Nice to have:

• University graduate.

• Experience in Customer-facing roles.

• French or Russian language skills.

What we offer:

• Employment contract. 

• Strong support for work-life balance, including a hybrid work model at Business Garden in Poznań.

• Opportunities for professional development within the company, with strong support for internal career growth.

• Employee referral program.

• Additional vacation days based on length of employment.

• Holiday allowance when taking at least 2 weeks off.

• Daily use of a foreign language in a friendly international working environment.

• Private medical care, life insurance, sports card, meal allowance, language courses, a social fund budget, and various additional fun events in our office.

• Free access to our e-learning platform, featuring over 1,000 courses.

Please attach an English version of your CV.

John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a qualified individual with disability.

There are over 8 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.