Infrastructure Field Lead

There are over 8 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW. 

Due to the development of John Deere Business Service Center in Poznań, we are currently seeking candidates for the position of:

Infrastructure Field LeadPoznań, Poland

Your responsibilities:

This position will support the newly reorganized Digital Workspace Experience (DWE) – Field Services organization. As an Infrastructure Field Lead, you will lead and participate in the onsite infrastructure team focused on desktop support, infrastructure support, conference room support, smart hands, remote hands, and edge computing operations.  In addition, you will: 

• Manage and develop a team of technicians.

• Proactively own service delivery, metrics, and customer satisfaction.

• Coordinate location specific initiatives with proactive partnership with other IT product teams.

• Maintain strong stakeholder and vendor relationships.

• Ensure adherence to IT security, compliance, and country level regulations.

• Partner Enterprise Core Platforms Operations Strategy & Transformation (ECPOST) product teams and other Business Capability Areas (BCAs) to ensure alignment with strategic. priorities and adoption of automation into our IT & Business Operations.

Our requirements:

• Bachelor's degree in IT, Computer Science, Computer Engineering or equivalent experience in a related career field.

• 1 or more years of experience working in industry / business functional area.

• 1 or more years of working on major business/technology implementation programs.

• Ability to use analysis to prioritize business value.

• Subject matter expertise with appropriate business processes.

• Consumer/customer understanding and ability to implement product roadmap in support of business strategy.

• 1 or more years of work experience with IT infrastructure (network, desktop environments, printer).

• Strong understanding of technical terms, processes, and practices of products within scope.

• Fluent English (at least C1). Any other language would be a plus. 

Nice to have:

• Proven communication skills; highly credible with consumer/customers; proven customer focus, empathy and design thinking.

• Highly collaborative and ability to influence without authority; proven ability to develop productive working relationships with both technical and non-technical partners, proven ability to manage multiple stakeholder views, opinions and needs.

• 1 or more years of experience managing a team.

What we offer:

• Employment contract. 

• Strong support for work-life balance, including flexible working hours (start time between 7:00 and 10:00 AM) and a hybrid work model at Business Garden in Poznań.

• Opportunities for professional development within the company, with strong support for internal career growth.

• Employee referral program.

• Additional vacation days based on length of employment.

• Holiday allowance when taking at least 2 weeks off.

• Daily use of a foreign language in a friendly international working environment.

• Private medical care, life insurance, sports card, meal allowance, language courses, a social fund budget, and various additional fun events in our office.

• Free access to our e-learning platform, featuring over 1,000 courses.

Please attach an English version of your CV.

John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a qualified individual with disability.