Position: (Junior) Customer Service Specialist with German for Emails (fully remote possible)
Location: hybrid work, office - Wroclaw, remote
As limango we create a company which has been specializing in e-commerce for 10 years. Together with platforms in the Netherlands and Germany, we are part of the OTTO Group, one of Europe's leading e-commerce companies. We are the shopping platform with the largest selection of products for the whole family!
We work and play together. We value work-life balance and create a culture of respect, trust and equality. If these values are also key for you, there is a good chance that you will find your place with us.
Your role and main tasks
Customer Interaction via Email Only
Goal of the Position:
- Responding to customer inquiries via email to achieve business goals and ensure customer satisfaction.
Daily Tasks of the Position:
- Answer customer inquiries by email
- Process claims and payments
- Contact partners
You will need
Professional requirements for the candidate:
- Very good German skills, both spoken and written - grammatically correct (min. B2 level) are a must
- Experience in customer service is an asset (preferably in the e-commerce sector)
Personal requirements for the candidate:
- Willingness and passion for working with customers
- Customer inquiries are always dealt with extremely carefully and on an individual basis
- Positive attitude towards the world and people
- Independence in solving queries
- Team-oriented approach
- Openness to work fixed hours within the time window of 8:00 am - 8:00 pm and also to work on weekends
Benefits
- Private healthcare
- We provide access to the best specialists for you and your loved ones.
- Language classes
- English and German lessons in small groups, tailored to your skills.
- Remote work and flexible working hours
- Possibility of partial remote work, as well as adjusting working hours to your daily schedule.
- Office in the center of Wrocław
- Nearby cinema, fitness club and a large selection of lunch places.
- Fruit Mondays
- There is no shortage of coffee, fruit, pizza, sweets and healthy snacks in our office.
- Company events in the best company
- After hours we often organize interesting outings or meetings in our office.
What you can count for:
- Interesting and challenging work in the dynamic environment of the Internet industry - you will not get bored with us!
- The possibility of real shaping of the business - we value independence and delegate responsibility,
- Gaining experience in an international team, operating in different European markets.
Sounds good?
We can''t wait to get to know you. Apply now!