Senior Deliverability Manager

Omnisend is an email and SMS marketing platform built specifically to help ecommerce stores grow their online businesses faster. With easy integration with major ecommerce platforms, ready-made automation and email templates, and award-winning 24/7/365 customer support, Omnisend makes it simple for businesses of all sizes to sell more without breaking the bank. The idea that "great marketing needs to be expensive" is proven wrong every day by over 100,000 Omnisend customers who are successfully growing their businesses through email and SMS marketing.

About the role:

We are looking for a passionate and results-driven Senior Deliverability Manager to join an exciting and growing team at the forefront of online commerce marketing and start a career path that can help you excel!

What you'll do @ Omnisend:

• Implement and manage email delivery monitoring; create plans to improve email deliverability for our customers at scale;
• Monitor and manage IP and domain reputation to ensure maximum email deliverability;
• Partner with cross-functional teams to prioritize and execute improvements on Omnisend’s email system;
• Triage and drive resolutions for all email-related issues;
• Help to optimize cross-functional processes to meet the scaling organization’s needs;
• Identify incidents and negative trends and collaborate with Engineering and Security teams to quickly resolve them;
• Ensure Omnisend is on top of the latest compliance and deliverability trends, technologies, and strategies by engaging with industry experts and organisations (this may also include representing Omnisend externally with industry groups);
• Consult internally and externally for our client’s brands on list hygiene recommendations, email deliverability best practices, IP and domain warming strategies

We expect that you’ll bring:

• 5+ years working with a SaaS-based product, large scale email operations (sender, ESP, or receiver), or SMS services are highly valued;
• Strong understanding of email engagement metrics;
• In-depth understanding of the technical aspects of messaging, including; email FBLs, DNS, DKIM, SPF, DMARC, BIMI and other core infrastructure;
• Knowledge of global and regional data collection and handling requirements from both a legislative (CAN-SPAM, CASL, GDPR, etc.) and receiver (Gmail, Microsoft, etc.) perspective;
• Demonstrated ability to translate email deliverability issues into product specifications and drive implementation with the engineering team;
• Strong problem solving and organizational skills;
• Knowledge of third-party delivery platforms, testing and analysis tools like Email on Acid, Litmus, Return Path, 250OK, and SNDS;
• The ability to multitask and to be organized and detailed-oriented;
• Experience leading by example and inspiring others;
• Understanding of SMS deliverability and compliance would be an advantage;
• Fluent in English (written and verbal communication skills).

What we use and value:

• Company-wide OKR framework adoption;
• Product-led growth;
• Truly embracing data-driven decisions;
• Outcomes and changing user behaviour over features.

What we offer in return:

• Competitive salary based on knowledge and experience;
• Quarterly salary reviews;
• An unlimited learning budget for self-improvement complying with the best interest of Omnisend (after 3 months);
• Working methods and best practices inspired by the best tech companies in Silicon Valley;
• Senior colleagues enable us to have a high-performing, productive environment where your growth will accelerate;
• Flexible working hours and remote work possibilities;
• Private health insurance;
• Unlimited access to psychotherapy;
• Workstation budget (420 Eur);
• Personalized work anniversary gifts (house cleaning, spas, international flights & more that you choose depending on the year)
• Attractive workations and team-led team-building events.