Digital Client Analytics Specialist

Profitroom- Empowering hotels directly

We are looking for a Client Analytics Specialist, who will join our Digital team. As a Client Analytics Specialist, you will manage client relationships, ensure the successful implementation of analytics tools, and provide data-driven insights to support business growth. You will play a key role in helping clients achieve their goals while ensuring compliance with privacy regulations.

Join us to make a significant contribution on the company’s growth journey!

Daily activities:

• Data Reporting and Insights: Develop tailored performance reports focusing on key metrics and actionable insights. Provide strategic recommendations based on data analysis to optimise digital campaigns (e.g., Google Ads, Facebook Ads) and improve ROI.
• Client Management and Implementation: Serve as the primary client contact, understanding their analytics needs and ensuring smooth onboarding and implementation of tools such as Google Analytics and Google Tag Manager. Work closely with clients to customise integrations that align with their business objectives.
• Problem Solving and Issue Resolution: Diagnose and troubleshoot issues related to conversions, tracking accuracy, and data integration across platforms. Collaborate with technical teams to resolve challenges efficiently, ensuring high-quality data for analysis and reporting.
• Client Education and Support: Conduct training sessions to empower clients to use analytics tools effectively, interpret data, and leverage insights for informed decision-making. Provide ongoing support and guidance in navigating complex analytics tools and techniques.
• Privacy and Compliance Oversight: Advise clients on managing Consent Mode and maintaining compliance with privacy regulations (e.g., GDPR, CCPA). Ensure that all data collection and user tracking practices align with legal requirements, including cookie management and data governance best practices. 

Requirements:

• Experience in digital, marketing, client management, data analytics or a related role.
• Significant experience in client-facing roles within digital marketing and analytics.
• Proficiency with web analytics platform, particularly with Google Analytics.
• Experience with tag management systems, particularly with Google Tag Manager.
• Knowledge of data visualisation and reporting tools (e.g. Looker Studio).
• Knowledge of privacy regulations and compliance requirements (e.g., GDPR, CCPA).
• Strong interpersonal and communication skills with a passion for helping clients succeed.
• Proven ability to manage client relationships, identify needs, and provide strategic recommendations.
• Ability to effectively communicate complex data and insights to both technical and non-technical stakeholders.

Benefits:

• Contract Enhancements: earn between 8200 PLN and 11800 PLN on a B2B contract or between 6800 and 9800 PLN gross for Contract of Employment.
• Enjoy Work-Life Balance: Embrace a fully remote and flexible work environment.
• Explore the World: Avail annual 'Work with Us, Travel with Us' vouchers.
• Grow Your Skills: Access foreign language classes (English, Spanish, German, and Polish) along with a dedicated team development fund.
• Stay Healthy: Benefit from co-financed life and medical insurance, access sports facilities and receive professional mental health support whenever needed.
• Contract choice flexibility: sign the B2B contract with us or Contract of Employment via agency.
• Get the local days off credit with a Contract of Employment or 24 days off with B2B contracts.
• Share hospitality: Take 2 extra days off (annually) for CSR activities.
• Join Celebrations: Participate in company retreats, events, and wedding & baby packs, benefit from our employee referral program.
• Transparent Culture: Experience a flat hierarchy and open communication channels for transparency.

Recruitment process:

1. Intro call with the Recruiter (up to 45 minutes)
2. Role fit interview with Hiring Manager (up to 30 minutes)
3. Role and Team fit interview with Hiring Manager and Team Leader (up to 60 minutes)

About us:

We are a global hospitality software technology company which originated from Poznan, Poland (and that’s where our HQ is) in 2008 and keeps on growing ever since - spans across 5 continents, with over 3500 customers constantly improving their revenue streams. 

We deliver leading SaaS technology and marketing services to give hoteliers the tools to increase revenue performance, bookings and efficiency, while providing their consumers the best services and experiences.