Customer Support Specialist

Currently, we are looking for a talented Customer Support Specialist to help our Customers get their jobs done and maintain a high standard of support. This is a permanent, full-time position - you can work remotely or in our Warsaw office.

You’ll have a chance to:

• Provide support for our amazing customers from all around the world,
• Become an expert in surveys and customer feedback and a trusted advisor to our customers,
• Have a direct impact on Survicate Product roadmap by sharing your ideas and Customer insights,
• Use various tools to share our knowledge about Survicate software with our current and potential customers and to show them all the possible ways they can use it,
• Maintain and develop the Knowledge Base with product-related content (manuals, FAQs, guides, etc),
• Create and optimize new user onboarding and support processes,
• Participate in Quality Assurance process - test the heck out of new product releases,
• Work with other teams to achieve customer happiness.

What skills are we looking for?

• Fluency in English along with excellent, interpersonal, written, and oral communication skills (minimum C1),
• +1 year of experience in a customer-facing role,
• Quick- learning and able to get on with new technologies,
• Strong analytical and detail-oriented skills,
• Lots of empathy and client-focused attitude,
• Proactivity, as we want you to take initiative and healthy curiosity to learn more about the industry, product, and customers every day.

Nice to have:

• Familiarity with HTML and JavaScript code implementation process,
• Familiarity of popular CRM such as HubSpot or MailChimp,
• Experience in SaaS is an additional advantage.

Why Survicate?

• Amazing Clients – we have the best Clients in the world, and it’s not a joke!
• The real impact on shaping the future of communication with our Clients
• A small team so you won’t be one of the dozens. Your impact will be felt inside and outside the company
• Experienced, remote-first team with healthy processes. Friendly and time-respectful teammates
• Flexible working hours
• 26 days of paid annual leave for all employees
• Company events – meetings, occasional retreats
• Personal assistant (AskHenry) & mental health support platform (HearMe)
• Multisport cards, PetHelp, private health care & benefit platform
• Salary tailored to your experience, skills, and performance
• Friendly atmosphere and a great team