Finance Customer Support Intern

Throughout the internship, you will be working with a Mentor, who will guide you through the whole experience. You will meet one-on-one regularly to talk about your development path, book recommendations that will help you develop professionally, and real-life case studies of our business challenges.As a company, we are SCRUM fans, which means that you will be able to see and experience the most popular project management framework used by the biggest, most successful companies out there in practice.You will get the unique opportunity to work in a startup team where the sky is truly the limit. We value all opinions equally and all ideas brought to the table have a chance of being implemented into the process. We dedicate ourselves to achieving a common goal - presenting our customers with the best catalogue of venues in the whole industry.

Currently, we’re looking for a Finance Customer Support Intern to join our amazing Finance Team!

Responsibilities:

• Comprehensive Customer Support: Assist customers with any questions or issues they might have, both over the phone and through email, ensuring a seamless and positive customer experience. Collaborate with other departments to resolve customer concerns effectively.
• Invoicing and Payments: Manage customer invoicing and payment processing, ensuring accuracy and timely distribution while reconciling payments received through various channels.
• Billing Support: Address customer inquiries, discrepancies, and payment-related issues professionally over the phone and via email, prioritizing exceptional customer service.
• Account Management: Maintain up-to-date customer account information, reconcile statements, and monitor aging reports for delinquent accounts.
• Collections Assistance: Support collections efforts by sending reminders for overdue balances while maintaining positive phone interactions and addressing customer issues.

Requirements:

• Confidence in speaking over the phone
• Excellent communication skills and fluency in English (at least C1 level)
• Great attention to detail
• Professional approach to confidentiality
• Ability to remain calm under pressure and prioritize tasks effectively to meet targets and deadlines
• Flexible approach to working with different types of tasks

Kickstart your career with #Tagvenue!

• Gain real-life experience in a company present on 6 international markets
• Work in a fully English-speaking environment
• Learn more about different business activities - customer service, sales, account management, user experience
• Cooperate with other ambitious professionals in an exciting startup environment
• Work with an experienced mentor to develop essential business skills
• Enjoy the ride - we work hard but we know how to have fun in the process :) If you are based in Kraków, you’ll definitely enjoy our Office Fridays with breakfast before work and pizza & beers (or juice) after
• . Plus, as a part of the events industry, we are all about parties! We work, we achieve our goals, and we don’t forget about celebrating our successes
• Experience our unique company culture - we’re creating a place where learning never stops, impactful things are getting done, and you’re empowered to take ownership of your own work

About you:

• You are a student
• You are a constant learner with big career ambitions
• You feel comfortable communicating in English
• You're interested in developing your skills in one of the areas that we offer
• You are available at least 20h/week

Practical details:

• The internship is paid - we offer umowa zlecenie, 23,50pln/h gross
• The internship lasts 6 months. If it’s a match, we are happy to prolong the cooperation after that period
• You'll start the internship with training and continue to work with an experienced mentor who will guide you throughout your experience
• We will provide you with books that will contribute to your further development. You will be setting your learning path directly with your mentor, so you can be sure that you will only learn things that are actually interesting to you
• We are flexible when it comes to your working hours - you won’t have any issues adjusting it to your uni schedule
• You have a choice of working 100% remotely or from our office in the heart of Kraków
• Absolutely no dress code :)