Customer Care Specialist with German

Currently, for one of our Clients, we are looking for Customer Care Specialist with German.

Location: Warsaw

Your responsibilities

• Communication (via phone and e-mail) with the customers – deadline enquiries, prices, deliveries, order status, certificates, technical information, claims, payment delays, etc.
• Proactive follow-up of old stock and inventory tracking
• Precise and effective booking of production proposals & orders based on specific inquiries from the customers – work in several different ERP systems
• Coordinating the deliveries and solving delivery issues together with the logistic teams of the respective mills

Employer requirements

• Excellent knowledge of German & English
• Experience in a similar position (at least 2 years)
• Good knowledge of office software (Word, Excel, Outlook)
• Ability to effective priority setting, work under pressure, responsible decision making
• Independence and high work culture
• Customer orientation and good communication skills

What employer offers

• Full-time job on employment contract
• Attractive financial conditions
• After trial period at work: the hybrid system of work from the office & remote work (50%)
• Benefit package (sports benefit, lunch card, yearly bonus, vacation contribution, soon – private medical care)
• Work in an international company with high values and opportunity to contribute to internal projects and initiatives
• Friendly working environment based on team spirit, equality, and fairness

Benefits

• sharing the costs of sports activities
• private medical care
• remote work opportunities
• holiday funds

Talent Flow jest Agencją Rekrutacyjną, która od początku wyznacza nową jakość na rynku rekrutacyjnym. Naszym zadaniem jest łączenie najlepszych Talentów z Klientami, dbając o wysoki poziom realizowanych usług. Dzięki współpracy z najlepszymi, mamy na to szansę. Posiadamy wpis do Krajowego Rejestru Agencji Zatrudnienia nr 26456.