Talkie.ai is a fast-growing company offering cutting-edge medical Voicebots for customer service automation. We are looking for an Implementation specialist to support our clients in the US market.
Medical practices and chains of clinics, private and public hospitals. Within the customer organisations we work closely with Practice Managers, clinic Owners, Call Center Managers and Agents as well as Receptionists.
We provide a suite of ready to use, off-the-shelf voicebots for managing appointments, ordering prescriptions, and symptom checking over the phone. Our voicebots are built and operated in Talkie’s AI-powered platform, which can be used without coding skills. We created our voicebots in cooperation with industry experts and trained them using thousands of real-life samples, so conversations feel smooth and natural. Our bots are fully integrated with key Healthcare Information System providers so they are ready to talk to patients from day one. We also build and implement tailor-made voicebots for enterprise clients.
Who we are looking for.
We are looking for someone to help us implement voice solutions to customers and participate in the development of our products for the healthcare industry. The applicant for this position should have experience working with customers (at least one year), preferably in contact center and patient service roles in healthcare. Due to the fact that you would be working with US market customers, the role requires shifted hours 3 days a week (12 noon to 8 pm).
The role has 2 main areas of responsibility:
1. deployment of customer-ready Voicebots and post-implementation care.
2. analyzing the performance of deployed Voicebots
Your typical week might include:
You will love this job if…
What do we offer?
How does recruitment work?
Recruitment reflects the culture of our organization - we talk in a partner manner, with respect for the candidate, without unnecessary pressure and a rigid list of questions. We know that recruitment can be stressful, so we try to create a friendly atmosphere that allows the applicant to simply be themselves as well as get to know us.
What you can expect:
If your application fits our profile - we will contact you by email or phone and arrange an interview
As a rule, such a process takes 1-3 weeks.
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