Back Office | Customer Care in German

Junior Customer Service Consultant in German

Office location: ul. Chorzowska 146 D, Katowice

Tasks:

• Supporting German-speaking business customers in solving problems related to the placement of their products on a well-known shopping platform (e.g. account issues, registration, login, payment methods, delivery, storage, etc.) only via e-mail!
• Building a positive corporate image.
• Ensuring the highest process quality.

Our requirements:

• Excellent German language skills at a minimum B2 level.
• Excellent computer skills.
• Availability for at least 120 hours per month within the project working hours (Monday to Sunday, 6:00-22:00).
• Strong communication skills: empathy, assertiveness, active listening, commitment to solving customer issues, and clear expression.

Nice to have:

·      Very good knowledge of English to at least B2 level.

What we offer:

• Employment contract with a gross salary of PLN 6800/month,
• Referral program with bonuses,
• Attractive benefits: private medical care, sports card subsidies, free access to a language learning platform.
• Flexible shift work that can be easily combined with other activities.
• A modern office where warm delicious coffee awaits you every day,
• Access to the MyBenefit platform, where you can exchange the points you receive each month for a sports card, shopping codes, cinema tickets, and much more.
• Opportunities for personal and language development - internal training and free access to a language learning platform are available.
• Opportunity to grow within the company's structures - we are specialists in identifying talent from among our agents through internal recruitment. This is a chance for you to build a career path.
• We are recruiting remotely!

Join us and apply today!