Junior Customer Care Agent – Norwegian language

Norwegian-speaking Customer Care Agent SME Services for Nexi

Does working at one of Europe’s largest fin-tech companies sound interesting to you?

Are you keen to join a rapidly growing team, in an international environment where you’ll get tons of opportunities to develop yourself, and collaborate with colleagues from all over Europe?

If so, you are in the right place!

Welcome to a leading provider of innovative payment solutions and financial services. With a commitment to excellence and a passion for innovation, we empower businesses and consumers alike to thrive in an increasingly digital world.

Your tasks:

• Handle customer inquiries via email, chat, and calls about acquiring or technical products.
• Use CRM, ERP, and other systems to assist customers effectively.
• Provide technical support for card terminals and self-service portals.
• Manage administrative tasks such as updating customer details and resolving invoice-related questions.
• Collaborate with internal and external teams to ensure smooth operations.

Our requirements:

• Native-level command of the Norwegian language.
• Fluent in English (spoken and written).
• Strong communication and teamwork abilities.
• Technical aptitude for reporting IT incidents.
• Service-minded, proactive, and self-driven.
• Flexible and result-oriented with a strong focus on quality.
• Availability during project operating hours: Monday-Friday 8:00-21:00; Saturday- Sunday: 8:00-18:00.

Nice to have:

• Knowledge of GDPR, AML, KYC, and e-commerce guidelines.
• Fin-tech knowledge.
• Prior experience in customer service or contact centers.

We offer:

• Employment contract
• Friend referral program with additional bonuses.
• Hybrid working from Krakow 3 days per week (we guarantee the equipment to work from home).
• If you are experienced in this fiels but live far from Krakow - we will provide you with accommodation for the training period. After the training, you will continue working remotely from your home.
• Private health insurance.
• Sports card subsidy.
• Life insurance.
• The real opportunity to grow by taking part in recruitment and internal training.
• Social events, charity actions, and opportunities to integrate with colleagues.

Join us and apply!