English-speaking Customer Care Agent SME Services

Does working at one of Europe’s largest fintech companies interest you?

Are you keen to join a rapidly growing team, in an international environment where you’ll get many opportunities to develop yourself, and collaborate with colleagues from all over Europe?

If so, you are in the right place!

Welcome to a leading provider of innovative payment solutions and financial services. With a commitment to excellence and a passion for innovation, we empower businesses and consumers alike to thrive in an increasingly digital world.

Your responsibilities:

• Handle customer inquiries via email, chat, and calls about acquiring or technical products.
• Use CRM, ERP, and other systems to assist customers effectively.
• Provide technical support for card terminals and self-service portals.
• Manage administrative tasks such as updating customer details and resolving invoice-related questions.
• Collaborate with internal and external teams to ensure smooth operations.

Our requirements:

• Fluent in English (spoken and written).
• Prior experience in customer service or contact centers is required.
• Strong communication and teamwork abilities.
• Technical aptitude for reporting IT incidents.
• Service-minded, proactive, and self-driven.
• Flexible and result-oriented with a strong focus on quality.

Nice to have:

• Knowledge of GDPR, AML, KYC, and e-commerce guidelines.
• Fin-tech knowledge.

We offer:

• Employment contract, with salary: 5200 - 7200 PLN gross/month.
• Friend referral program with additional bonuses.
• Hybrid working from Krakow 3 days per week (we guarantee the equipment to work from home).
• Private health insurance.
• Sports card subsidy.
• Life insurance.
• The real opportunity to grow by taking part in recruitment and internal training.
• Social events, charity actions, and opportunities to integrate with colleagues.

Join us and apply today!