Assistant Manager – Team Leader – Billing & Collection

Why you'll love working at Xceedance:

• The people - we're a diverse group of fun-loving people with a range of talents, yet we are all focused on one goal - delivering the best possible service to our clients.

• Our position in the insurance industry - Xceedance supports insurers, reinsurers and brokers worldwide. We make it possible for our clients to drive operations, implement technology and improve their performance. And what's best about this is that we are at the cutting-edge of the industry, playing a leading role in helping our clients' develop.

• Your development - we don't just talk about your development, we have a rigorous set of policies in place to drive your development month after month. Regular training, mentoring, networking. Plus your own development budget.

Role responsibilities:

• Manage the agreed processes end-to-end, including effective client and stakeholder interactions.

• Support the Manager in daily operations, task delegation, scheduling, and ensuring deadlines, SLAs, and company policies are met.

• Mentor, guide, and coach team members, supporting their development through regular 1:1s and ongoing feedback.

• Monitor team performance, provide insights, and drive continuous improvement.

• Support recruitment, training, onboarding, and handle team administration (e.g. annual leave, compliance).

• Collaborate with senior management and Group Projects teams on assigned initiatives, reporting, and data analysis to support decision-making.

We are searching for an individual who:

• Is an analytical thinker with numeracy (good Excel skills) and problem-solving skills.

• Seeks opportunities to improve processes, leverage technology and other resources to automate/create efficiencies.

• Has experience in portfolio management and demonstrates a strong understanding of end-to-end processes, ensuring alignment across functions and seamless execution.

• Understands the client’s perspective and their challenges, and is able to find win win solutions.

• Has excellent communication skills.

• Takes decisions keeping in mind the organization’s long-term relationships rather than short-term gains.

• Takes ownership of organizational changes, implements strategies, and builds tactical plans to drive the change process.

• Creates growth opportunities for people to learn, plans for succession, and develops the leadership pipeline.

• Communicates fluently in English/ German is a plus.

• Has fundamental understanding of AI tools.

How we'll support you:

• Unique professional and personal development at one of the pioneer companies in professional insurance support.

• Ongoing professional training – to onboard you for a good start and your further professional development.

• Your own growth training budget - use internal and external development opportunities and take advantage of your own budget.

• LUXMED medical cover for you with full dental care, oncological preventive program and additional mental health support with helpline & individual sessions with a therapist.

• Flexible work hours - depend on project

• 8-hour work time with a lunch break already included - spend the rest of the day doing what is important to you as intended in the #2h4Family program.

• Private life insurance - 80% of the premium is covered by an employer.

• Employee referral program - we appreciate you recommending your friends to join us.

• Additional days off - to celebrate your birthday, moreover, if you want to do volunteer, feel free to do so with some extra days off.

• Integration events - monthly delicious breakfasts, movie nights, board game nights, outdoor events.

• Lively and modern office in the City Centre with parking space for employees.

• A supportive and friendly atmosphere created by passionate people.