🤓 Implementation Manager
Undisclosed salary
🌍 Acoustic | Grunwaldzka 472B, Gdańsk
🖥 https://acoustic.com/#Project, #Management, #ITConsulting
The Implementation Manager (IM) is responsible for managing the Customer relationship from the moment the Sales team is about to close the sale through implementation and hand over to Customer Success Management. The IM will manage the overall project plan for delivering a high-quality implementation remotely and at the Customer site in the EMEA region. An IM must possess a balance of analytical problem solving and strong interpersonal and relationship development skills. The Professional Services Department is focused on delivering all aspects of DemandTec’s breakthrough solution to its customers. Members of the Professional Services team work together in a project based environment that has a significant consultative sales component to ensure that customers receive full benefits from our solution. All members of the team must acquire an in-depth understanding of DemandTec’s products and services and be effective in interacting with other parts of the organization including Product Management, Operations and Engineering.
The DemandTec IM is responsible for managing the Customer relationship from the moment the Sales team is about to close the sale assisting in the last stages of the sales process. After the sales process is finished the IM will manage the Customer through implementation and beyond. The IM will also manage the overall project plan for delivering a high-quality implementation at the Customer site. He or she will coordinate the efforts of the Engineering, Product Management, Sales, Science and Consulting team members in support of his or her Customer’s needs. An Implementation Manager must possess a balance of analytical problem solving and strong interpersonal and relationship development skills.
The DemandTec IM is responsible for managing the Customer relationship from the moment the Sales team is about to close the sale assisting in the last stages of the sales process. After the sales process is finished the IM will manage the Customer through implementation and beyond. The IM will also manage the overall project plan for delivering a high-quality implementation at the Customer site. He or she will coordinate the efforts of the Engineering, Product Management, Sales, Science and Consulting team members in support of his or her Customer’s needs. An Implementation Manager must possess a balance of analytical problem solving and strong interpersonal and relationship development skills.
Responsibilities:
- Develop and execute an implementation project plan meeting all deliverables and deadlines
- Provide proactive strategic implementation guidance to the customer’s steering board and management teams
- Own and manage all client configuration activities including but not limited to: system configurations, business rules, and business processes
- Lead change management and strategy
- Develop and execute plans to address customer satisfaction gaps
- Own the relationship with each of his/her assigned customers and ensure complete customer satisfaction and reference-ability
- Manage a multi-function internal implementation team (4-5 people) throughout the process
- Present to and interact with senior and middle-management executives
- Prepare current customers for the presentation and sale of future DemandTec services
- Provide ongoing customer support on use of DemandTec applications and services
- Facilitate required transfer of data and information between customer and DemandTec
- Conduct ad-hoc analyses leveraging Consumer Demand Models
- Function as the primary point of contact between customer personnel and the DemandTec staff
Qualifications:
- Proven track record of successfully selling and servicing customers and managing ongoing customer relationships
- Analytical thinker comfortable with managing complex data analyses
- Fluent and professional communication skills (verbal, written, and presentation) in Polish, English and an additional European language (preferably German or Spanish).
- Strong interpersonal skills
- Past employment, combined experience of 2-3 years in either:
✔ Account Management and/or Project Management experience, or;
✔ Retailing and/or Consulting experience including: IT Consulting, Management Consulting, Consumer Packaged Goods/FMCG, Retail, Syndicated Data Services, Trade Promotions, and/or Marketing industry experience, or;
✔ Optimization software experience in the Consumer Packaged Goods/FMCG, Retail or traveling space.
✔ Retailing and/or Consulting experience including: IT Consulting, Management Consulting, Consumer Packaged Goods/FMCG, Retail, Syndicated Data Services, Trade Promotions, and/or Marketing industry experience, or;
✔ Optimization software experience in the Consumer Packaged Goods/FMCG, Retail or traveling space.
- Willingness to travel to customer sites to perform duties (up to ~50% travel) including internationally
- BA/BS degree or equivalent experience required
About Acoustic:
Acoustic is an independent marketing cloud with the open platform needed for success in a dynamic world. We’re reimagining marketing technology by lessening the burdens of repetitive tasks and equipping marketers with powerful technology that is simple and easy to use. We give marketers more time to do what really matters—to think bigger and put themselves back into the work. We help marketers aim higher, bringing humanity back into marketing. Acoustic serves an international client base of more than 3,500 brands, including Fortune 500 companies, providing digital marketing, marketing analytics, content management, personalization, mobile marketing, and marketing automation solutions. For more information, visit www.acoustic.com.
Acoustic is proud to be an equal opportunity employer. We value diversity and are committed to providing an inclusive environment for everyone. All employment is decided on the basis of qualifications, merit, and business need.