Customer Experience Guide

Boldare Sp.z o.o.

Gliwice

Rodzaj pracy

Pełny etat

Doświadczenie

Specjalista/Mid

Forma zatrudnienia

B2B

Tryb pracy

Praca w pełni zdalna

Wymagane umiejętności

Opis stanowiska

Rekrutacja zdalna

Boldare is a digital product design and development company and a guide to digital transformation for forward-thinking businesses. We’re not only a tech company, but also #holacracy and #agile evangelists. With a world-class quality of software development and design we keep on growing and reaching new clients from all over the globe.

Looking for a place in a multiple times internationally awarded company, full of skilled people and a sense of purpose, trust and teamwork? BOLDARE is your place-to-be! 🙌

🖤 What do you need to get this position?

3+ years of professional experience in Business Development, Account Management or other similar customer-oriented roles
Exceptional communication and interpersonal skills
Strong negotiations skills focused on successful deal-closing
Experience in building long-lasting business relationships
Familiarity with various sales processes
Hands-on experience with CRM (HubSpot, Salesforce)
Ability to think outside-the-box and create new solutions for different business challenges
Experience/practice in working with scrum teams
Assertive attitude in contact with clients
Excellent command of written and spoken English & Polish

💛 Nice-to-haves

Proven record of working in the software consulting industry
Sufficient technical knowledge to discuss project-related issues with clients
Experience with an agile working environment
Ability to get a clear understanding of clients’ businesses and the benefits from our services offered to them
Established professional network in the EU/UK/US markets

🖤 Joining us as a Customer Experience Guide means...

Becoming a member of the Customer Experience Team responsible for building win-win partnerships with our large extended Clients, ensuring world-class software service standards and maximizing value delivered to the customer through product discovery and product development.
Responding to customer’s product needs in a timely fashion, providing them with relevant and engaging sales materials while working hand in hand with the Growth Team.
Conducting introductory calls with potential customers to explain to them our holistic approach to product development and to present Boldare’s unique value proposition.
Preparing sales offers and negotiating contracts with the existing customers and upselling Boldare’s services to the current customers.
Collaborating with Scrum Masters to execute innovative, yet the most effective customer experience strategies.
Providing exceptional onboarding experience to the new customers.
Building and nurturing relationships with all previous and current customers for maintaining high retention and advocacy results.

💛 Perks & benefits you deserve:

Joining an amazing and open-minded community eager to share their knowledge and best practices
Lots of opportunities to fully develop your potential - wanna be a mentor or support recruitment processes? No one will stop you!
Consistent growth and full control over your career path
Real impact on decisions made inside the organization (it’s not an empty word, you’ve got it!)
Becoming a part of our community-focused initiatives
Even 90% remote (home office is not limited, but we organize team meetings at least once per quarter)
Super comfy, agile offices in Gliwice, Kraków, Wrocław or Warsaw
Working in a real Agile environment (no managers, self-organizing teams)
Variety of cooperation forms (i.e. employment contract/B2B contract)
Flexible working hours
Professional development budget for every team