Account Manager / Customer success
Obsługa klienta
Account Manager / Customer success
Poznań
Rodzaj pracy
Pełny etat
Doświadczenie
Staż/Junior
Forma zatrudnienia
Dowolna
Tryb pracy
Praca stacjonarna
Wymagane umiejętności
Opis stanowiska
Who are we looking for?
We’re looking for a full-time or part-time Customer Success Manager to join our team! We’re in need of a hands-on, solution-oriented, and driven person who can wear multiple hats. The job description will give you an idea of the position, however, it is not limited to given responsibilities. If you’re interested and do not possess all of our requirements, do not hesitate to apply regardless! We’re open to teaching you if you’re “the one” for us.
Job Responsibility
We’re looking for a full-time or part-time Customer Success Manager to join our team! We’re in need of a hands-on, solution-oriented, and driven person who can wear multiple hats. The job description will give you an idea of the position, however, it is not limited to given responsibilities. If you’re interested and do not possess all of our requirements, do not hesitate to apply regardless! We’re open to teaching you if you’re “the one” for us.
Job Responsibility
- Operating as the lead point of contact for any and all matters specific to your account (exhibitors)
- Building and maintaining strong, long-lasting customer relationships
- Overseeing customer account management, including answering client queries and identify new business opportunities among existing customers
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Identify areas for improvement to meet customers satisfaction
- Prepare reports on account statuses
- Help customers through email, phone, online presentations, screen-share, and in-person meetings
- Collecting and analyzing data to learn more about consumer behavior
Job Requirements
- Fluency in German (C1) and English (B2)
- Ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Ability to prioritize among competing tasks
- Verbal and written communication skills
- Very good listening, negotiation, and presentation skills
- Natural relationship builder with integrity, reliability, and maturity
- Critical thinking and problem-solving skills
- Basic knowledge in Microsoft Office Suite/Google Apps
Benefits
- Salary: 4000 - 6000 PLN net - depends on your skills and experience
- Partially remote work possible after the onboarding process is completed
- Participation in the industry events in Germany/Europe
- MacBook for your private usage
- Fresh and healthy office lunch every day
- Flexible working hours
- Dog-friendly office
