🤓 Account Manager / Customer success
5 000 - 8 000 PLN brutto
🌍 E-commerce Berlin Expo | Botaniczna 26, Poznań
🖥 http://ecommerceberlin.com/#expo, #support, #b2b
Who are we looking for?
We’re looking for a full-time or part-time Customer Success Manager to join our team! We’re in need of a hands-on, solution-oriented and driven person who can wear multiple hats. The job description will give you an idea of the position, however it is not limited to given responsibilities. If you’re interested and do not possess all of our requirements, do not hesitate to apply regardless! We’re open to teaching you, if you’re “the one” for us.
Job Responsibility
We’re looking for a full-time or part-time Customer Success Manager to join our team! We’re in need of a hands-on, solution-oriented and driven person who can wear multiple hats. The job description will give you an idea of the position, however it is not limited to given responsibilities. If you’re interested and do not possess all of our requirements, do not hesitate to apply regardless! We’re open to teaching you, if you’re “the one” for us.
Job Responsibility
- Operating as the lead point of contact for any and all matters specific to your account (exhibitors)
- Building and maintaining strong, long-lasting customer relationships
- Overseeing customer account managements, including answering client queries and identify new business opportunities among existing customers
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Identify areas of improvements to meet customers satisfaction
- Prepare reports on account statuses
- Help customers through email, phone, online presentations, screen-share and in-person meetings
- Collecting and analyzing data to learn more about consumer behavior
Job Requirements
- Fluency in German (C1) and English (B2)
- Ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Ability to prioritize among competing tasks
- Verbal and written communication skills
- Very good listening, negotiation and presentation skills
- Natural relationship builder with integrity, reliability and maturity
- Critical thinking and problem-solving skills
- Basic knowledge in Microsoft Office Suite/Google Apps
Benefits
- Salary: 4000 - 6000 PLN net - depends on your skills and experience
- Partially remote work - possibility
- Participation in industry events in Germany/Europe
- MacBook for your private usage
- Fresh and healthy office lunch every day
- Flexible working hours
- Dog-friendly office