Customer Support Specialist
Obsługa klienta

Customer Support Specialist

edrone

Kraków
Rodzaj pracy
Pełny etat
Doświadczenie
Staż/Junior
Forma zatrudnienia
Dowolna
Tryb pracy
Praca stacjonarna
edrone

edrone

Our platform helps thousands of small businesses compete with large brands. Our mission is to provide simple solutions for big challenges in eCommerce. We achieve results by sharing feedback and setting clear and transparent expectations.

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Wymagane umiejętności

Opis stanowiska

Edrone is an Autonomous eCommerce Cloud, is the first eCRM designed for eCommerce. We provide advanced Marketing Automation solutions, based on our algorithms, that are easy to install (Plug'n'Play). Our goal is to help to understand customers behavior (Customer Intelligence) and engage them (Marketing Automation) with an all-in-one e-commerce marketing cloud.

We're a hard-working, fun-loving, get-things-done type of team that is building a platform that helps increase client's online sales. We know how much grit it takes to start your own business and grow it into something that lasts. We roll our sleeves up, we act fast, and we learn together. We're looking for people that will do the same.

We are looking for a Customet Support Specialist who will help us manage our clients and their inquires.

RESPONSIBILITIES:

  • contact with clients within BOK
  • reporting and forwarding problems to the IT department
  • verification of system operation correctness
  • creating Marketing Automation scenarios / templates
  • customer training
  • regular newsletters sending
  • customer accounts support
  • tests of new functionalities
  • 1: 1 meetings
  • team brainstorms

SKILLS REQUIRED

  • english min B2
  • microsoft Office - advanced
  • basics of marketing
  • assertiveness
  • ability to work under time pressure
  • proactivity

Skills - nice to have:

  • HTML

WE OFFER

  • competitive salary 
  • employment contract or b2b contract
  • individual career paths
  • trainings for employees
  • work in a friendly, dynamic team of passionate professionals
  • work in a modern, well-equipped office or remote job 
  • benefits for employees - MultiSport Plus and medical packages

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