🤓 Partner Support Manager
Undisclosed salary
🌍 Miinto | Hoża, Warszawa
🖥 http://www.miinto.com#ecommerce, #support
Apply and join us if you are willing to take up your once-in-a-lifetime challenge to build scale up and lead a Mii-gendary Partner Support Team.
Why Miinto?
We are a dynamic, ambitious and young company with more than 200 employees, passionately working to connect all fashion boutiques and brands in Europe on our platform, and we expect to triple our business over the next 3 years. You will become part of an international, diverse team of ambitious and dedicated subject matter experts to inspire and support you. The bar to join Miinto is high, we work hard, but we also take time to celebrate our successes, have fun and build relationships via frequent social activities.
What you’ll do:
- Build and lead a team able to deliver a legendary service to our Partners in 24/7 mode
- Assure the right balance between the defined procedures and a creative approach towards our Partners
- Hold responsibility for SLA's delivery (response time, resolution time) and meeting other KPIs (like Partner cSAT and team efficiency)
- Define and implement process feedback loops aimed at continuous process improvements
- Implement process optimisations through tools and features supporting the teams work
- Defining and executing development plans supporting Miinto's company goals and our team members' individual goals
What we’re looking for:
- Above 5 years of professional experience, including at least 2 years in a Customer Care / Call Center department
- Ability to understand various perspective (from shop level employee or an employee from a different department, to CEO or a Partner)
- Ability to easily switch between "here and now" and "in a long run" modes
- Experience in people management, with leadership skills
- Highly organised and results focused, with a can-do attitude
- Fluency in English
- Willingness to work in a rapidly changing environment
- Lean certification (nice to have)
What to expect from us:
- The opportunity to work for a growing and exciting global eCommerce business with huge ambitions and a driven and dynamic leadership team
- Flexibility to manage your own time in order to maximise your performance
- Competitive salary as well as company discounts on Miinto/Showroom and nice package of benefits (Lux Med, MyBenefit, Aviva life insurance)
- A lovely and vibrant office in the heart of Warsaw
Miinto is revolutionising the fashion industry with an e-commerce platform for fashion boutiques enabling thousands of fashion boutiques and fashion brands to do business faster, smarter and easier. Right now, Miinto is showcasing roughly 800,000 products, several thousands of brands and almost 3,000 partners across 10+ markets. Miinto is a young company headquartered in Copenhagen, growing fast and recently received capital to further accelerate growth.