Customer Advocate with German
Obsługa klienta
Customer Advocate with German
Wrocław
Rodzaj pracy
Pełny etat
Doświadczenie
Staż/Junior
Forma zatrudnienia
UoP
Tryb pracy
Praca stacjonarna
Wymagane umiejętności
Opis stanowiska
Rekrutacja zdalna
#OVHcloud
With more than 1.6 million customers worldwide, OVHcloud is the European leader of cloud computing and the 3rd largest web hosting provider in the world. Our company employs more than 2,300 people and our teams are growing rapidly. With 32 datacenters and a commercial presence on 5 continents, we manufacture our own servers and thus control our entire industrial chain. We defend an innovative and different cloud, which respects the European values of freedom of choice, transparency, openness to standards and protection of privacy.
In order to support our growth, we are constantly looking for new talents who share our values and ambitions.
#Team
As a Customer Advocate you will join an experienced team of 1st Line Support, your key responsibility will be providing support for our clients from different countries.
#Missions
With more than 1.6 million customers worldwide, OVHcloud is the European leader of cloud computing and the 3rd largest web hosting provider in the world. Our company employs more than 2,300 people and our teams are growing rapidly. With 32 datacenters and a commercial presence on 5 continents, we manufacture our own servers and thus control our entire industrial chain. We defend an innovative and different cloud, which respects the European values of freedom of choice, transparency, openness to standards and protection of privacy.
In order to support our growth, we are constantly looking for new talents who share our values and ambitions.
#Team
As a Customer Advocate you will join an experienced team of 1st Line Support, your key responsibility will be providing support for our clients from different countries.
#Missions
- Answering the multichannel questions (call, e-mail, chat) of customers concerning billing, order tracking, administration;
- Answering to escalations and informing customers of correct process;
- Keeping customers updated on the progress of an investigation and its resolution.
- Providing post-sale support service;
- Participate in defined loyalty actions and missions;
- Understand, integrate and develop a pitch to promote the image of the OVH brand to future customers;
- Build an image of OVH as company with strong expertise and excellent customer support.
At OVHcloud, we encourage boldness and initiative. Beyond these missions, we therefore expect you to be proactive and to participate in the continuous improvement of your scope.
#Profile
- Fluent Polish, English and German is essential
- Experience in similar position: Help Desk, Service Desk (in an IT environment is an asset);
- Great communication skills;
- Ability to manage priorities;
- Strong customer service focus;
- Ability to work efficiently within a team;
- Willingness to work with new technologies;
- You are open to the world and working in an international environment is an important aspect for you;
- You are autonomous and able to work in a fast-paced environment.
#Benefits
- 4 weeks induction training
- Office in the Wroclaw city center with play room, chill-out room and free parking,
- Partially remote work possible
- 4 extra days off
- Employee Pension Schemes (PPE)
- 50% contribution to public transport
- Language courses
- Sport card
- Private health care
- Meal bonus
- The best Wellbeing Organisation 2020 recognized by Wellbeing Institute
- Great opportunity for advancement within the company across a variety of roles globally
