Client Support (Pre-sale)
Obsługa klienta
Client Support (Pre-sale)
Warszawa
Rodzaj pracy
Pełny etat
Doświadczenie
Specjalista/Mid
Forma zatrudnienia
Dowolna
Tryb pracy
Praca stacjonarna
Wymagane umiejętności
Opis stanowiska
Client Support (Pre-sale)
Location: Warsaw
We are looking for a Client Support Representative, a person responsible for obtaining information from potential clients who have already expressed interest in our service.
Most of our clients come from international markets and communicate with us via e-mail and chat. Once we know they are interested in our services, we give them a call to learn about their needs and requirements. We don’t sell at this stage. The entrepreneurs and marketers we speak to are referred to further materials regarding our platform or we arrange a demo for them with one of our New Business Managers.
That's it. This is the job of a Client Support Representative. You don't really need lots of experience and this job DOES NOT require you to sell anything. Your responsibility is to learn about the needs of our potential clients so that we can serve them better, that’s why you have to be great at communicating and asking the right questions.
Most of our clients come from international markets and communicate with us via e-mail and chat. Once we know they are interested in our services, we give them a call to learn about their needs and requirements. We don’t sell at this stage. The entrepreneurs and marketers we speak to are referred to further materials regarding our platform or we arrange a demo for them with one of our New Business Managers.
That's it. This is the job of a Client Support Representative. You don't really need lots of experience and this job DOES NOT require you to sell anything. Your responsibility is to learn about the needs of our potential clients so that we can serve them better, that’s why you have to be great at communicating and asking the right questions.
This position involves:
- making calls to clients who have expressed interest in our service,
- asking all the right questions and learning about the client’s business,
- gathering information regarding the requirements of the client,
- suggesting the right solutions and making sure we provide a great service.
What we’re looking for:
- excellent command of English and, preferably, one other European language,
- great communication skills and the ability to explain complex issues in simple terms,
- at least basic understanding of digital marketing and marketing automation,
- good understanding of the B2B sale process,
- orientation on measurable goals, professional attitude, responsibility, attention to detail,
- ability to solve small and big problems,
- a smile on your face and a positive attitude :-)
Nice to have:
- resistance to stress,
- knowledge of Spanish, German, French, Portuguese,
- experience in selling SaaS-based services,
What we offer:
- highly competitive salary,
- work in a highly motivated team with other smart and experienced people,
- subsidized FitProfit gym card, private healthcare and lunches in the nearby cafeteria,
- on the job training and the possibility to become a leader of your own team as the sales structures of the organization grow in size,
- a comfortable workplace, all the tools, books and online courses you need to perform.
