Customer Service Specialist

Are you a problem-solver with a passion for helping others? Do you thrive in a fast-paced environment, enjoy board games, and are comfortable switching between Polish and English? If so, we have the perfect role for you at Lucky Duck Games!

Responsibilities:

• Providing customers with the best possible solution by responding promptly to their queries via email, social media, and crowdfunding channels, in both Polish and English.
• Address customer queries promptly and escalate any complex issues when necessary.
• Prepare and send replacement parts from our Krakow office.
• Keep track of replacement part requests.
• Work with warehouses to resolve B2C shipping issues.
• Collaborate with colleagues and managers to find optimal solutions to customer problems.
• Identify and escalate common issues to management with suggestions for improvement.

What We Offer:

• A collaborative and inclusive work environment.
• Flexible hybrid work model.
• Opportunities to play board games during and after work!
• Access to Luxmed healthcare for you and your family.
• Co-financing for mental health counseling and psychological support.
• MultiSport card, personal training budget, and access to a large selection of board games.

Job Requirements

• Previous experience in customer service or a similar role will be a plus.
• B2 level English (written and spoken).
• Fluent Polish language skills (C2).
• Excellent writing abilities.
• Empathy, patience, emotional intelligence, and great problem-solving skills.
• Familiarity with Google Suite & Excel.
• Ability to work from the Cracow office. 

Please, send us your CV in English 🙂