Customer Analytics Coordinator

We are seeking a Customer Analytics Coordinator with a strong customer service background and an understanding of digital analytics. This role is integral to aligning our analytical efforts with our clients' needs and expectations.

Responsibilities:

• Act as the primary point of contact for clients regarding our web analytics services.
• Collaborate with web analyst to interpret data sets, trends, and insights, and translate them into clear, understandable language for clients.
• Develop and deliver presentations and reports that communicate analytical findings and recommendations in a compelling and client-friendly manner.
• Provide ongoing support and training to clients, assisting them with data interpretation and resolving any inconsistencies between our data and theirs.
• Work with clients to understand their business goals and challenges, and align analytics insights with their strategic objectives.
• Coordinate and oversee the quality of analytical efforts and the data collection process to ensure accuracy.
• Work closely with internal teams, including customer support, software engineers, and product development, to ensure that analytical services meet client needs.
• Assist in preparing sales offers and proposals for clients when analytical services are part of the offering.
• Participate in and present analytics outcomes at clients marketing meetings.
• Coordinate the work of the analytics team.

Requirements:

• 5+ years of professional experience, with a focus on client-facing roles (eg. Key Account Manager, Project Manager).
• Good understanding of GA4 (Google Analytics 4) and GTM (Google Tag Manager), along with familiarity with Looker and analytics trends.
• At least 1 year of experience in a role involving analytics.
• Fluency in both Polish and English (min. C1 level).
• Good communication and presentation skills, with the ability to explain technical concepts to non-technical audiences.
• Ability to manage multiple projects simultaneously and deliver results on time.
• Demonstrated ability to build and maintain strong client relationships.

What we offer:

• An opportunity to significantly influence the direction and growth of our analytics initiatives.
• Ability to collaborate with esteemed international client and foster partnership.
• Flexibility to choose between working in our Warsaw office (Mokotów), a hybrid model, or fully remote with occasional office visits.
• Benefit package: sports card, medical coverage.
• 'Pizza Fridays' and occasional team-building events for integration.