Azure Customer Success Mgmt Senior Analyst with German (He/She/They)

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 738,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com. 

Accenture Operations provides business process services for specific functions, including finance and accounting, procurement and supply chain, and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics, and digital technologies, helping clients to improve their productivity, customer experience and performance. 

Azure is the most comprehensive, innovative and flexible cloud platform today and talented professionals are needed to drive customer cloud adoption within the most important companies in the market.  

Do you love working with customers to achieve their business outcomes? Would you love to build expertise around the leading, next generation cloud services?  With the aid of best-in-class sales processes, techniques, and technologies, you will be empowered to shape customer relationships for a strategic set of customers. These customers are adopting industry-leading products and services for their businesses, education systems or governments. You will serve as the central point of contact for the customers across engagements helping to drive existing cloud & enterprise consumption through developing and managing customer relationships. 

Responsibilities:

• Business Relationship Owner: Build coalition of support (IT and business) with customer. Define specific technology outcomes that align to customer strategy. ​ 
• Digital Transformation Leader and Operational Excellence: Lead, drive and manage engagements for repeatable achievement of revenue and consumption targets. ​ 
• Portfolio Management: Manage a dedicated portfolio of customers
• Operationally Excellent: Follow processes, systems, and documentation as expected; identify issues or barriers to efficiency. Recommend improvements and partners to implement solutions. ​
• Value Creator: Identify and articulate business value of role and solutions for customer organization through demonstrations, storytelling, etc. to provide evidence of business value in the customer environment. ​ 
• Technical Acumen: Apply deep technical knowledge and customer insights to create a modernization roadmap. Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key Infrastructure technologies ​ 
• Executive Presence: Engage with and influence business and IT decision makers by providing feedback or insights to help customers define and realize their digital and business transformational targets. Influences others to help meet customer needs and prioritize efforts accordingly. Recognizes systemic issues to resolve. ​ 
• Technology Strategist: Leverage best practices to guide customer strategy and future growth
• Customer Obsessed: Be the Voice of the Customer; Share customer insights, best practices, and connect with internal teams to remove key blockers. ​ 
• Build Customer Knowledge: Assess the Customers' knowledge of Azure platform and overall cloud readiness to support customers through a structured learning plan and ensure its delivery through partners. ​ 
• Leading at the Edge: Leverage social, digital, video, chat, phone and demonstration environments to effectively reach, sell to and manage customers ​ 
• Cooperative Spirit: Meet and exceed targets for net-new revenue and sales pipeline; Accurately forecasting new usage and/or churn risks that impact portfolio pipeline. ​ 
• Readiness: Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community ​ 

Preferred Qualifications

• 3+ years sales or customer success experience with technical pre and post sales
• AZ-305 Certification,
• AZ-104 or able to achieve within 3 months
• Track record of building deep technical relationships with senior IT execs in large or highly strategic accounts
• 1+ year(s) experience in one or more of the following: AI technology, designing architecture, networking, container services, data center migrations or database administration, design and architect experience in data analytics, coding/development, cloud-based solution designs, migrations or management of technology.
• Fluent English and German (C1)

What can we offer: 

• Hybrid working mode in Warsaw/Cracow/Wroclaw
• Using foreign language and new technology solutions daily, cooperating with various global Clients 
• Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace 
• Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings 
• Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are 
• A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life 
• Commitment to reducing our environmental impact in terms of carbon, water, and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives 
• Full work comfort – private medical care, life insurance, access to My Benefit platform, bonuses for referring new employees 

When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority.”