Junior Customer Operations Specialist - Arabic Speaker

Do you love helping people, solving problems, and working in a dynamic, international team? Are you fluent in English and Arabic? Then you might be just who we’re looking for - even if you don’t have experience yet. 

At AirHelp, we’re on a mission to make air travel fairer. Every year, millions of passengers are affected by delayed, canceled, or overbooked flights, and we’re here to make sure they get the compensation they deserve. Join us and turn your language skills and problem-solving abilities into a rewarding career where you’ll make a real difference for travelers around the world.  Location: Gdańsk, Kraków or Warsaw.

Please submit your application in English. 

What will you drive:

• Be the friendly and helpful voice of AirHelp - supporting customers throughout their claim journey via email, chat, and social media. 

• Use the training we provide to confidently assess claims, answer questions, and apply legal knowledge to help customers.

• Collaborate with other departments to ensure a seamless customer experience.

• Confidently hit targets while pushing yourself to keep quality and efficiency high.

  
  

What targets you’ll have:

• In your 1st month you are working without targets - time to deep dive into the role and responsibilities.

• On your 2nd & 3rd months - 75% performance target.

• Starting from the 4th month - you will have the following targets: customer satisfaction (83%), quality (95%) and performance (100%).

What sets you apart:

• Fluency in Arabic and English.

• Eagerness to learn about the airline industry and customer service - experience in similar field is welcome, but not required.

• Genuine willingness to help people and go the extra mile for them.

• Strong adherence to procedures with a keen eye for detail.

• The ability to thrive in a fast-paced environment, while staying organized and prioritizing tasks efficiently.

• The availability to work in a shift system (Monday - Sunday)

  • Morning shift 6:00 - 14:00 or 8:00 - 16:00, depending on the schedule 

  • Evening shift 16:00 - 24:00

No experience? No problem! If you’re motivated, eager to learn, and ready to grow, we’ll provide the training and support you need to succeed.

Ready to take off with us? Apply now! 

Why AirHelp:

• Private life and health Insurance. 

• Flexible benefits: gym membership, personal education, childcare, public transportation, or leisure travel subsidy.

• Annual travel allowance.

• Work from anywhere for up to 2 weeks/year.

• Language classes.

• Personalized progression plan. 

• Internal training programs and knowledge-sharing events.

• Unlimited, free use of AirHelp’s services.

• Pre-paid virtual card.

• Office commute subsidy.

• Access to mindfulness and well-being platform (Mindgram).

• Team days and Parties.