Junior CX Quality & Development Specialist - e-Xperience Associate

Job Description

Embark on a dynamic journey with Allegro e-Xperience 2025, spanning from 1st of July 2025 to 31st of December 2025 . Upon successful completion, we aim to extend a permanent contract, fostering your professional growth and development.

Details regarding our recruitment process and timeline you can find here

Are you ready to kickstart your career? Apply now and seize the chance to shape the future of e-commerce! For this position, we are looking for 1 person.

What does this role involve? 

• You will support our advisors to reach goals, and provide the best customer support in Poland
• You will cooperate with multiple stakeholders - leaders, quality specialists, advisors, and business product managers to find ways of improving our quality service
• You will be responsible for analyzing and optimizing customer service processes
• On a daily basis, you will be responsible for the internal knowledge base for employees

What we offer:

• The opportunity to learn, work on exciting challenges, collaborate with amazing people and have an unforgettable adventure
• The opportunity to learn from incredibly smart and talented people, gaining valuable insights and experiences along the way
• Mentorship and support from your buddy throughout your entire program 
• Additionally, you will be part of a supportive, inclusive culture that fosters personal growth, career development, and the building of meaningful connections with colleagues
• A hybrid work model. At Allegro we value working and tackling challenges together, that is why we decided that the best approach is to have the internship take place on-site among us. A hybrid work model incorporates solutions that you will agree on with your leader and the team. We have well-located offices (with fully equipped kitchens and bicycle parking facilities) and excellent working tools (height-adjustable desks, interactive conference rooms)
• A wide selection of fringe benefits in a cafeteria plan – you choose what you like (e.g. medical, sports or lunch packages, insurance, purchase vouchers)
• The necessary tools for work
• Working in a team you can always count on — we have on board top-class specialists and experts to learn from
• Hackathons/Open days, workshops, guilds, meetups and internal knowledge sharing
• MindUp (including training courses on work organization, means of communications, motivation to work and various technologies and subject-matter issues)

This is the right job for you, if you: 

• You have a knowledge of customer service processes, you know how to improve the quality of customer service
• You have experience in writing standards, preparing analyses and reports about customer service quality,
• You feel comfortable in finding space for optimization
• You know how to write with plain language
• You are skilled in analysis, especially in RCA analysis
• You know English at B2+ level

Do you want to get to know us better? Listen to: Allegro Podcast

Send in your CV, join the e-Xperience and see why it is #dobrzetubyć #goodtobehere