Customer Service Representative

We are looking for a Customer Service Representative to support our international clients in the US market. You’ll handle inbound and outbound customer interactions, assist with claims, and ensure smooth communication and accurate data entry.If you’re client-focused and skilled at building lasting business relationships - we’d love to have you on board.

Your Responsibilities

• Provide professional customer service via phone and email to US-based clients

• Answer questions, resolve issues, and guide customers through processes such as claims, account navigation, and service troubleshooting

• Accurately enter and update data in systems with high attention to detail

• Process claims and verify documentation

• Collaborate with other teams to meet deadlines and deliver results

• Demonstrate accountability and dedication in completing tasks while meeting call center performance metrics

• Participate in ongoing training to expand product knowledge and skills

Requirements

• Fluency in English (required)

• Bilingual in English & Spanish is a strong plus

• 1+ year of experience in a customer service or call center environment

• Strong MS Office and computer skills; ability to work with multiple systems efficiently

• Excellent communication, problem-solving, and active listening skills

• Availability for evening shifts: 5PM–2AM (with 1 hour lunch break)​

• Punctual, detail-oriented, and committed to delivering outstanding customer service

We offer

• Work in a modern office in Rzeszów, well connected to city transport

• Stable position in a fast-growing US company with international exposure

• A collaborative and inclusive workplace culture that values your contributions

• Career development opportunities and skill-building training

• Benefits package: Multisport card, MyBenefits cafeteria, life insurance, referral bonus program and on-site parking