Customer Operations Manager

We are currently looking for an experienced Customer Operations Manager who will lead and further develop a well-established customer service operation in an international environment. The role offers a real opportunity to influence customer experience, sales performance, and operational processes.

Your responsibilities

• Improve the customer journey by analyzing and optimizing customer interactions to increase satisfaction and sales conversion.

• Develop the call center operations by implementing new technologies, processes, and best practices.

• Support and build sales strategies in cooperation with other departments.

• Lead projects related to digital tools and online channels aimed at increasing online sales.

• Manage and coach a team of 5 Team Leaders overseeing a 70-person call center operation.

• Introduce process improvements and best practices based on internal and external benchmarks.

What we expect

• Experience in customer-facing operations and improving sales performance

• Understanding of call center KPIs and operational efficiency

• Strong people management and coaching skills

• Ability to work with senior stakeholders and present ideas confidently

• Interest in new technologies and trends, including AI

• Fluent English (C1) – required for reporting and international collaboration

What we offer

• Employment in a stable international organization

• Hybrid work model (2–3 days in the office in Koszalin - accommodation and travel costs covered)

• International business trips (4-5 per year) 

• Employment contract (3-month probation period, then permanent)

• Attractive compensation package: base salary + quarterly bonus + annual bonus + 13th salary + company car

Why apply for an Antal job offer?

When your application is successful, you will be supported by a dedicated Consultant who will stay in regular contact with you (via email or phone), help you prepare for interviews with your future employer, and ensure a smooth and professional recruitment process.

About Antal

Antal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, we employ around 150 professionals who deliver a full range of services – from specialist and executive recruitment, employee outsourcing and HR consulting, to employer branding and market research.

Our division-based structure combines deep industry expertise with functional specialisation, enabling us to provide tailored solutions for companies in every sector. We act as a trusted partner for both employers and candidates, sharing our knowledge and guiding them through every stage of the talent journey. We connect exceptional people with the right opportunities and help organisations build successful teams.