Customer Service Specialist with German/Back office with German

Your Responsibilities Will Be:

• Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives

• Responsible for dealing with all customer enquiries ensuring the highest levels of service are provided to Customers

• Answer inbound calls and emails within guidelines/goals established by the client and contact center management

• Complete daily tasks as allocated in an efficient and timely manner

• Maintain accuracy and security of customer information on the database

• Provide friendly and efficient service to the worldwide Airbnb community• Be a first point of contact to handle and resolve customer issues

• Identify and escalate issues appropriately

• Compose thoughtful and accurate messages or customize prepared responses to customer emails

• Research information and troubleshoot problems using available resources

• Arbitrate in situations between users

• Monitor and control numerous concurrent tasks in tandem

• Proactively and independently work to meet targets and goals

This Job Is For You If:

• You are fluent in German (B2/C1) and English is not foreign to you (B2);

• You demonstrate high personal culture;

• MS Office package has no secrets for you;

• You are a motivated person and eager to develop.

Join Us and You Will Gain:

• A chance to develop, 92% of the management staff started their first steps with Company as a Customer Service Consultant;

• Attractive social packages (Multisport card, private medical care);

• Work from a modern office in Gdańsk;

• Great atmosphere in a close-knit team.

• After the first year of work, you gain a bonus of 150 euros to spend on Airbnb products.

• Bonus for subsidized commuting to work in the amount of PLN 150 per month

• Monthly bonuses for reaching KPI's

• 3000 PLN yearly - bonus for "being at work"

What Else You Should Know

• Holidays under a pear tree or subsidies for the purchase of glasses are standard for us, if you are a parent, your children can expect Christmas gifts from the company Santa Claus;

• We have internal programs promoting a healthy lifestyle;

• We provide access to extensive training platforms because we care about the development of our employees.

Other details:

Contract Type: 

For students under 26 years of age, we offer a contract of mandate (umowa zlecenie). For all other candidates, the employment is based on a standard employment contract (umowa o pracę).

Working Hours:

Our operations run between 7:00 AM and 10:00 PM. Work schedules are planned monthly by the supervisor. Initially, the schedule will be more fixed, but once the full team of 60 employees is in place, we will offer more flexibility.

Weekend Work:

The position includes work from Monday to Sunday. On average, employees will be scheduled to work two weekends per month. There is also an option for candidates interested in working only on weekends.

Workload Options:

We offer flexible employment at ½-time, ¾-time, or full-time.

Work Mode:

This is an on-site position

Why apply for an Antal job offer?

When your application is successful, you will be supported by a dedicated Consultant who will stay in regular contact with you (via email or phone), help you prepare for interviews with your future employer, and ensure a smooth and professional recruitment process.

About Antal

Antal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, we employ around 150 professionals who deliver a full range of services – from specialist and executive recruitment, employee outsourcing and HR consulting, to employer branding and market research.

Our division-based structure combines deep industry expertise with functional specialisation, enabling us to provide tailored solutions for companies in every sector. We act as a trusted partner for both employers and candidates, sharing our knowledge and guiding them through every stage of the talent journey. We connect exceptional people with the right opportunities and help organisations build successful teams.

Discover our latest job openings: https://en.antal.pl/candidates Follow us on LinkedIn: https://www.linkedin.com/company/antalpoland