Customer Service Specialist with German

Location: Warsaw 
Work model: Hybrid (3 days per week in the office)
Contract type: Full-time employment
Level: Mid / Junior+ (depending on experience)
Schedule: Monday–Friday 10:00 am–7:00 pm + 1–2 Saturdays per month
Recruitment process: Online

About your future employer:
For our client - an international company in the fintech sector - we are looking for German-speaking Customer Support Associates to join their growing Customer Service team. The organization operates in a dynamic, global environment and focuses on delivering high-quality services and excellent customer experience. It offers a modern workplace, international exposure, and strong development opportunities within structured support teams.

Customer Support Associate with German

We are currently looking for a Customer Support Associate with German to join the Customer Service department. This is a great opportunity for candidates who enjoy working with customers and want to develop their career in an international fintech environment.

Responsibilities:

• Handling incoming calls and emails from German-speaking customers regarding transactions, requests, and issues

• Providing clear, professional, and solution-oriented customer support

• Actively listening to customers and identifying their needs

• Building and maintaining positive relationships with customers and internal teams

• Working with internal systems to manage customer cases and ensure accurate documentation

• Following company processes and performance standards

• Recommending appropriate products or services based on customer needs

Requirements:

• German language at minimum B2/C1 level 

• English at communicative level

• Previous experience in customer service, call center, or similar role (preferred)

• Strong communication and interpersonal skills

• Customer-focused mindset and problem-solving attitude

• Availability to work in a hybrid model

We offer:

• Private medical care (Lux Med) including family package

• Life insurance

• Multisport card

• Access to e-learning platforms (Udemy, eTutor language courses)

• Christmas gifts and employee benefits

• Subsidy for corrective glasses (up to PLN 1000)

• Co-financing of kindergartens

• Integration and team-building activities (e.g. office events, games, volunteering initiatives)

• Stable employment in an international and supportive environment

• Opportunity to develop within a global fintech organization

Recruitment process:

• Short interview with Antal Consultant

• Interview with HR & Hiring Manager

• Offer & onboarding

Why apply for an Antal job offer?

When your application is successful, you will be supported by a dedicated Consultant who will stay in regular contact with you (via email or phone), help you prepare for interviews with your future employer, and ensure a smooth and professional recruitment process.

About Antal

Antal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, we employ around 150 professionals who deliver a full range of services – from specialist and executive recruitment, employee outsourcing and HR consulting, to employer branding and market research.

Our division-based structure combines deep industry expertise with functional specialisation, enabling us to provide tailored solutions for companies in every sector. We act as a trusted partner for both employers and candidates, sharing our knowledge and guiding them through every stage of the talent journey. We connect exceptional people with the right opportunities and help organisations build successful teams.