Customer Service Specialist with Mandarin

Location: Kraków

We work: Hybrid (3 days from office)

Contract of employment: full-time

Level: Junior/ Mid

Recruitment process: online 

About your future employer:

Our Client is a global company with a strong presence in various markets, focusing on health, wellness, and beauty products. It offers a diverse range of solutions to enhance daily living, emphasizing quality and innovation. The company operates through a network of independent entrepreneurs, providing them with tools for business growth and personal development.

Customer Service Specialist with Mandarin

The Customer Service Sepcialist will interact with customers by addressing inquiries and resolving complaints, providing a high level of customer support on a specific product or service. 

Here are some of the things you can look forward to:

• Handle business inquiries and inbound calls related to products, promotions, orders, invoices, payments, and returns.
• Use knowledge management tools to respond to customer queries.
• Process requests and update data in the system.
• Document all interactions in the ticketing system.
• Support the implementation of new IT solutions.
• Propose ideas to improve customer satisfaction.
• Collaborate with team members to enhance skills and capabilities.
• Contribute to cross-departmental projects as needed.

You are the right person for the role if you:

• Have previous experience in Customer Service or a willingness to develop in this area
• Are fluent in Mandarin and English
• Have good time management skills and the ability to prioritize tasks
• Have an organized, independent, and proactive approach
• Have problem-solving skills
• Are a good team player and dedicated
• Are service-minded and goal-oriented

We offer:

• Comprehensive training to ensure success in your role
• Access to the e-learning platform
• Be part of a truly awesome team in a well-located office in the center of Kraków
• Opportunities for professional development in an international environment, with the chance to enhance your abilities and skills in various areas
• Annual bonus
• Life insurance
• Private medical care
• Sports card
• Flexible working hours
• Additional days off
• Great atmosphere and comfortable working conditions
• Stable job and collaboration with a friendly and highly qualified team
• Soft skills development
• Integration events
• International team and non-corporate work environment

Recruitment proces:

1. Short interview with Antal Consultant
2. Interview with HR
3. German language verification
4. Interview with HR & Hiring Manager
5. Employment

What is Antal?  

Recruitment company!   

We are the leader in the recruitment of specialists and managers, as well as in HR consulting. The brand is present in 35 countries and has been operating in Poland since 1996. During this time we built many candidates' careers, thanks to our flexible and comprehensive approach to all recruitment processes. Our specialists, completely free of charge, will help you find and get the best job for you!   

What will you gain by applying for Antal job offer?  

Free career support!  

By applying for Antal offers, you will receive support from our Consultant, who will keep in touch with you via e-mail or phone, help you prepare for the interview, and take care of the quality of the recruitment process. 

Check out other interesting jobs on: https://en.antal.pl/candidates