Customer Support Specialist with German

Location: Gdańsk 

Office presence: on-site

Type of contract: Employment contract (UoP) for non-students and mandate contract (UZ) for students under 26.

Work schedule: Possibility to work part-time (½, ¾) or full-time | Rotational shifts between 7:00–21:00 (including weekends)

Position level: Junior / Mid

Recruitment process: online

About your future employer:

Our Client is a global leader in customer experience and business process outsourcing, supporting top international brands across multiple industries. With a strong focus on innovation, multilingual services, and employee development, the company offers dynamic career opportunities in an international environment.

Customer Support Specialist with German

Your Responsibilities: 

• Handle incoming calls and emails from customers in German (and occasionally in English).

• Assist customers with booking accommodations and managing reservations.

• Respond to complaints and resolve issues in line with company procedures.

• Communicate with both property owners and guests to ensure excellent service.

• Maintain accurate customer records in the system.

• Ensure high levels of professionalism, empathy, and customer satisfaction.

Requirements:

• Proficiency in German (C1) and English (B2 minimum).

• Strong communication skills, both verbal and written.

• Customer-oriented mindset with the ability to handle challenging situations.

• Good computer literacy and ability to work with multiple systems simultaneously.

• Flexibility to work on a shift basis, including approximately 2 weekends per month.

Our Client provides diverse career growth opportunities, including participation in international projects, professional training programs to enhance your skills, as well as:

• Competitive base salary + monthly performance bonuses.

• Annual attendance bonus

• Relocation package for candidates moving from outside the Tricity area

• Friendly atmosphere and comfortable working conditions.

• Collaboration with a highly qualified, international team.

• Flexible schedule.

• Career growth and promotion opportunities.

Recruitment Process:

1. Short phone call with our recruiter (overview of terms and conditions).

2. Online language verification (German + English tests).

3. Online interview in German.

4. On-site interview with the Team Manager.

5. Offer and onboarding.

Why apply for an Antal job offer?

When your application is successful, you will be supported by a dedicated Consultant who will stay in regular contact with you (via email or phone), help you prepare for interviews with your future employer, and ensure a smooth and professional recruitment process.

About Antal

Antal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, we employ around 150 professionals who deliver a full range of services – from specialist and executive recruitment, employee outsourcing and HR consulting, to employer branding and market research.

Our division-based structure combines deep industry expertise with functional specialisation, enabling us to provide tailored solutions for companies in every sector. We act as a trusted partner for both employers and candidates, sharing our knowledge and guiding them through every stage of the talent journey. We connect exceptional people with the right opportunities and help organisations build successful teams.

Discover our latest job openings: https://en.antal.pl/candidates Follow us on LinkedIn: https://www.linkedin.com/company/antalpoland