Service Delivery Specialist with French

For one of our clients in the banking sector, we are looking for specialists who will have the opportunity to take part in the significant growth of their organizational structures.
One of the available roles is Service Delivery Specialist with French.

Responsibilities:

• Coordinating private capital services covering fund position-keeping, record-keeping, and accounting activities to ensure deadlines are met. 

• Reviewing existing processes and controls within the department to identify inefficiencies, implement process improvements, and propose system enhancements. 

• Acting as a key point of contact for clients in case of operational incidents, including investigation, post-mortem analysis, and timely reporting to implement preventative measures and mitigate client impact. 

• Escalating client complaints and operational issues to relevant teams in accordance with global guidelines to ensure timely response and resolution. 

• Maintaining relationships with internal and external stakeholders to facilitate effective information exchange.

Requirements: 

• Knowledge of financial markets and alternative investment funds (private equity / private capital); real estate knowledge is a plus,

• Experience in client-facing roles with a strong focus on service quality and SLA adherence 

• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients and stakeholders

• Ability to analyze and improve operational processes, as well as define and monitor KPIs 

• Strong proficiency in MS Office (Excel, Word, PowerPoint); knowledge of eFront FIA/FIR is an advantage 

• Fluency in English (minimum B2) and French (minimum C1)

What we offer:

• Hybrid work mode, 50% working from home within a month

• Equivalent for remote work expenses (120 PLN per month)

• Stable employment in the international company

• Fully paid private medical care for employee

• Pre-paid lunch card

• Employee Pension Plan

• Co-financed Multisport Card

• MyBenefit Cafeteria Platform

• Life insurance

• Car parking availability in the office building

• Trainings and development opportunities

Why apply for an Antal job offer?

When your application is successful, you will be supported by a dedicated Consultant who will stay in regular contact with you (via email or phone), help you prepare for interviews with your future employer, and ensure a smooth and professional recruitment process.

About Antal

Antal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, we employ around 150 professionals who deliver a full range of services – from specialist and executive recruitment, employee outsourcing and HR consulting, to employer branding and market research.

Our division-based structure combines deep industry expertise with functional specialisation, enabling us to provide tailored solutions for companies in every sector. We act as a trusted partner for both employers and candidates, sharing our knowledge and guiding them through every stage of the talent journey. We connect exceptional people with the right opportunities and help organisations build successful teams.