CX Specialist with German

ArcelorMittal Business Center of Excellence is looking for candidates for a position of

CX Specialist with German

Key resposibilities: 

Transport Coordination & Execution

• Plan and execute road transport operations, ensuring the timely and accurate delivery of goods.

• Create loading instructions and manage load dispositions, taking into account customer deadlines and logistical constraints.

• Ensure transport orders are issued and processed efficiently, and that all related documentation (e.g., KPI sheets, operating instructions) is completed accurately.

• Monitor and follow up on transportation schedules, proactively identifying and resolving any delays or issues.

• Analyze and monitor road transport costs to ensure adherence to budget and identify opportunities for cost savings.

• Select appropriate transport companies based on contractual terms, cost efficiency, and service quality.

• Track and report on transport performance, ensuring compliance with operational KPIs (e.g., On Time In Full, cost efficiency).

• Collaborate with internal teams such as purchasing, production, and sales to ensure transport plans align with production schedules and customer needs.

• Liaise with transport companies and customs agencies to ensure smooth operations and resolve any issues related to transportation, customs, or delivery.

• Address transport incidents and coordinate the appropriate response, including the organization of replacement material if necessary.

• Collaborate closely with Customer representative, managing day-to-day communication and providing proactive support to Customer Service.

• Verification of available time slots for loading, with close coordination with a company responsible for packaging and loading in the mill (ICP).

• Continuously seek opportunities to optimize transport processes, improve delivery times, and reduce costs.

• Participate in the rollout of new transport management systems and contribute to ongoing process improvement initiatives.

• Handle and document transport service discrepancies, ensuring corrective actions are taken when necessary.

Requirements:

• A university degree in logistics, transportation, or a related field is preferred

• Prior experience in logistics, dispatch, or freight forwarding is preferred

• Strong knowledge of transport processes, freight forwarding systems, and road transport operations

• Practical experience with MS Office, SAP, and transportation management systems (e.g., Transporeon).

• Fluent in English and German (minimum B2), both spoken and written.

• Strong interpersonal skills, with the ability to work effectively in a team and communicate clearly with both internal and external stakeholders

• Creative problem-solver with a keen eye for continuous improvement in processes and systems.